Customer Service Officer

Supagas; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary Package

Monday to Friday – 9am to 5pm - Office

Excellent Employee Reward Program

Full Time Opportunities

Job summary

Supagas is seeking a Customer Service Officer to join our Ingleburn team. This office-based role runs Monday to Friday, 9am–5pm, handling high call volumes, processing orders and supporting sales and operations.

You will use Salesforce or Pronto, provide accurate product and procedural information, set up new accounts, and assist in converting inquiries into branch sales. A professional telephone manner and keen attention to detail are essential.

Qualifications

• Proven experience in an inbound call centre environment, managing high call volumes.
• Familiarity with Salesforce & Pronto software is highly advantageous.
• Professional and friendly telephone manner; the role is telephone-based.
• Strong attention to detail.

Responsibilities

• Handle a high volume of incoming calls, processing orders, and addressing customer inquiries.
• Assist in converting incoming phone and email inquiries into Branch Sales.
• Exceed customer service expectations by providing exceptional support to operations.
• Address customer queries and manage accounts promptly and professionally.
• Offer customers accurate product, service, and procedural information.
• Ensure precise setup of new customer accounts.
• Process credit card payments as needed.
• Provide support to Operations and Sales teams.
• Engage in web chat support.
• Office-based, Monday to Friday, 9am to 5pm.

Skills

Inbound call centre experience

Sales support

Telephone etiquette

Attention to detail

Tools

Salesforce

Pronto

Job description

Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.

About the Role

We are seeking an enthusiastic, confident, and dynamic Customer Service Officer to join our Ingleburn office.

Duties & Responsibilities

• Handle a high volume of incoming calls, processing orders, and addressing customer inquiries.
• Assist in converting incoming phone and email inquiries into Branch Sales.
• Exceed customer service expectations by providing exceptional support to operations.
• Address customer queries and manage accounts promptly and professionally.
• Offer customers accurate product, service, and procedural information.
• Ensure precise setup of new customer accounts.
• Process credit card payments as needed.
• Provide support to Operations and Sales teams.
• Engage in web chat support.
• Monday to Friday – 9am to 5pm – Working in Office

Skills & Experience

• Proven experience in an inbound call centre environment, managing high call volumes.
• Familiarity with Salesforce & Pronto software is highly advantageous.
• Possess a professional and friendly telephone manner, as the role primarily involves telephone-based communication.
• Strong attention to detail.

Why Work for Supagas

• Competitive Salary Package
• Monday to Friday – 9am to 5pm - Immediate start
• Excellent Employee Reward Program
• Full Time Opportunities

The successful candidate will undergo a pre-employment medical assessment.