Customer Service Officer

AMA Collision; Australian Capital Territory; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Referral bonus for recommending a work

Discounts on parts and tools

Uniforms

24/7 professional counselling for team

Job summary

AMA Collision Phillip is seeking a passionate Customer Service Officer to join our team. As the first point of contact for customers, you will deliver first-class service and keep clients informed on repair progress and completion dates.

You will collaborate with insurers and manage phone and email inquiries to ensure a smooth customer journey. We value teamwork, growth and continuous improvement, offering the chance to develop professionally, with uniforms provided and access to employee

Qualifications

• Proven experience in a Customer Service role.
• Excellent verbal and written communication skills.
• Strong ability to build and maintain client relationships.
• Proficiency with computer systems and standard software.

Responsibilities

• Ensuring the environment is always customer friendly.
• Greeting customers on arrival.
• Keeping customers informed about repair progress and completion dates.
• Contacting customers to confirm satisfaction with the AMA experience.
• Telephone and email correspondence.
• Supporting management with inventory (parts, paint, consumables).
• Liaising with insurance providers regarding claims and repairs.

Skills

Customer service

Communication skills

Relationship building

Computer skills

Teamwork

Deadline-driven

Tools

CRM software

Job description

AMA Collision Phillip, part of the AMA Group is the leading provider in the Australian and New Zealand collision repair industry, offering a full spectrum of services—from collision repairs and parts supply to consumables and end-of-life vehicle recycling.

With over 140 locations and a dedicated team of 3,200+ professionals, we specialise in repairing vehicles across all severity levels—from fast turnaround repairs on drivable vehicles to complex and prestige repairs. Our services support insured, private, and commercial customers alike.

The Opportunity

We're looking for a passionate and focused Customer Service Officer to join our team at AMA Collision Phillip

As the first point of contact for all customers, you will play a crucial role in shaping their experience. Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team. This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.

What You'll Do:

• Ensuring the environment is always customer friendly
• Greeting customers on arrival.
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs

What We're Looking For?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
• Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team
• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.