Customer Service Officer

CoreStaff (Australia); Adelaide; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Temp to perm opportunity

Weekdays only

Job summary

CoreStaff is recruiting a Customer Service Assistant for our client in the manufacturing sector. This temp role focuses on supporting customers and internal teams, processing orders and keeping records organised, with a pathway to permanent employment based on performance.

Working hours are 9:00 am to 5:00 pm or 8:30 am to 4:30 pm, Monday to Friday, with final arrangements confirmed during the recruitment process.

Qualifications

• Two years of call centre experience or equivalent required.
• Two years of data entry experience with high accuracy.
• Clear written and verbal communication skills.
• Strong organisational skills and ability to prioritise tasks.

Responsibilities

• Process customer orders received by phone, email, online systems and EDI, including stock allocation and confirmations.
• Respond to customer enquiries and complaints, following through on order, delivery and transport issues.
• Provide reception coverage and manage calls and messages.
• Maintain customer records, prepare reports, and perform filing and general admin.
• Liaise with sales and internal departments, support promotions and make outbound calls to existing customers when required.

Skills

Call centre experience

Data entry

Verbal communication

Organisational skills

Job description

CoreStaff is recruiting a Customer Service Assistant on behalf of our client in the manufacturing industry. This opportunity suits someone who enjoys building customer relationships, processing orders and keeping things organised.

Commencing on a temporary basis through CoreStaff, this role offers the opportunity to transition into permanent employment with our client, subject to performance and business requirements.

About the role

Reporting to the Customer Service Centre Manager, you will support customers and internal teams, ensuring orders and enquiries are handled professionally and accurately.

Working hours can be 9:00 am to 5:00 pm or 8:30 am to 4:30 pm, Monday to Friday, with the arrangement confirmed during the recruitment process.

Key responsibilities

• Process customer orders received by phone, email, online systems and electronic data interchange, including stock allocation, confirmations and corrections.
• Respond to customer enquiries and complaints, following through on order, delivery and transport issues.
• Provide reception coverage, direct incoming calls and distribute messages and correspondence accurately.
• Maintain customer records, prepare and check reports, and complete filing and general administration.
• Liaise with sales and other internal departments, support product promotions and complete outbound calls to existing customers when required.

About you

• At least two years of call centre experience, with a professional and helpful telephone manner.
• At least two years of data entry experience, with strong accuracy and attention to detail.
• Clear written and verbal communication skills and confidence handling customer concerns.
• Strong organisation skills and the ability to prioritise competing tasks in a busy environment.
• Australian Citizens and Permanent Residents only.

What’s on offer

• Temp to perm opportunity with the potential for ongoing employment.
• Monday to Friday working hours.
• Hours of 9:00 am to 5:00 pm or 8:30 am to 4:30 pm.
• A varied role combining customer service, order processing and administration.
• Support from CoreStaff throughout your temporary assignment.

All applications will be treated confidentially.