Customer Service Officer

Frog Recruitment; Brisbane; Presencial; AUD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Brisbane location

Mon-Fri

No weekend work

Parking available

Opportunity to gain experience

Descripción de la vacante

Frog Recruitment is seeking an experienced Customer Service Officer for an initial 6–8 week assignment in Brisbane. You will handle high-volume inquiries, process orders via phone, email and live chat, manage returns and data entry, and collaborate with the team to hit service targets.

Key requirements include prior customer service experience, strong communication skills, and high computer literacy. Dynamics 365 experience is a plus, FMCG background valued but not essential.

Formación

• Previous customer service experience in a busy environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and the ability to learn new systems quickly.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Experience using Dynamics 365 (advantage).
• FMCG industry experience (advantage).

Responsabilidades

• Process customer orders via phone, email and live chat.
• Manage returns, exchanges and customer enquiries.
• Ensure accurate data entry and order processing.
• Make outbound calls to confirm order details and customer information.
• Maintain and update customer records.
• Build strong relationships with customers and internal stakeholders.
• Work with the wider team to meet service and performance targets.

Conocimientos

Customer service experience

Attention to detail

Communication skills

Phone manner

Computer literacy

Multitasking

Dynamics 365

FMCG experience

Herramientas

Dynamics 365

Descripción del empleo

Looking for your next customer service opportunity with an immediate start? Join a well-established FMCG organisation that is known for its fast-paced environment, strong market presence, and supportive team culture. This is an excellent opportunity to secure a short-term assignment with the potential for extension while gaining experience within a respected industry leader.

About the Company

Our client is a long-standing FMCG business supplying a broad range of consumer products across Australia. With a reputation built on quality, reliability, and exceptional customer service, they offer a friendly and collaborative workplace where team members are valued and supported.

About the Role

We are seeking an experienced and motivated Customer Service Officer to join the team on an initial 6-8 week assignment.

Working Monday to Friday from 7:00am to 3:00pm, you will play a key role in delivering outstanding customer service while managing a high volume of enquiries and order processing activities.

Key responsibilities include:

• Processing customer orders via phone, email, and live chat
• Managing returns, exchanges, and customer enquiries
• Ensuring accurate data entry and order processing
• Making outbound calls to confirm order details and customer information
• Maintaining and updating customer records
• Building strong relationships with customers and internal stakeholders
• Working collaboratively with the wider team to meet service and performance targets

About You

To be successful in this role, you will bring:

• Previous customer service experience in a busy environment
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• A professional and confident phone manner
• High computer literacy and the ability to learn new systems quickly
• The ability to multitask and prioritise effectively in a fast‑paced environment
• Experience using Dynamics 365 (highly advantageous)
• FMCG industry experience (highly regarded but not essential)

What's on Offer?

• $36.81 per hour + Super
• Monday to Friday schedule with no weekend work
• Inner South Brisbane location
• Ample street parking available
• Opportunity to gain experience with a well-known FMCG organisation

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.