Electrician / Solar Tradie – Customer Success / Support

Uplift Recruitment Pty; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Uplift Recruitment Pty is seeking an Electrician / Solar Tradie turned Technical Support Specialist in Sydney. The role focuses on helping solar professionals understand technology and achieve better customer outcomes in a Monday–Friday, office-based setting in Macquarie Park.

You don’t need prior office or software experience; training will be provided to transition from field work to technical support, customer success, training, or account management within renewable energy.

Qualifications

• Hands-on knowledge of solar, battery or electrical systems.
• Experience working with solar installers, electricians or renewable energy products optional.
• Strong communication and ability to explain technical concepts clearly.”

Responsibilities

• Onboard new customers and help them get started.
• Deliver product demonstrations and practical training.
• Support solar installers with technical questions.
• Troubleshoot issues and coordinate solutions with internal teams.
• Explain technical information in a straightforward and practical way.
• Build strong relationships with customers across the solar industry.
• Check in with customers and encourage ongoing use of the platform.
• Share customer feedback with product and development teams.
• Maintain accurate customer notes and activity in the CRM.

Skills

Solar knowledge

Electrical trades

Customer communication

Job description

Electrician / Solar Tradie – Customer Success / Support

Electrician / Solar Tradie – Technical Support & Customer Success

Macquarie Park

Are you an electrician, solar installeror solar professional ready to get off the tools?

This is an opportunity to use your practical experience in a Monday-to-Friday, office-based position where you’ll help other solar professionals solve problems, understand new technology and get better results for their customers.

Uplift Recruitment is partnering with a growing renewable technology business to appoint a Technical Support Specialist to its Sydney team.

You don’t need previous office, software or customer success experience. If you understand solar or electrical systems, communicate well and enjoy helping people, the business will provide the training needed to make a successful transition.

Why make the move?

• Get off the tools without walking away from the industry you know




• No rooftops, physical installations or travelling between job sites




• Monday-to-Friday office-based position in Macquarie Park




• Use your technical knowledge to support and train other professionals




• Receive comprehensive product, systems and customer support training




• Build a long-term career within renewable energy and technology

The role

You will work with solar installers, electricians and renewable energy businesses using an innovative technology platform.

Rather than completing installations yourself, you’ll become a trusted point of contact for customers, helping them understand the technology, work through technical questions and get the greatest possible value from the platform.

Your responsibilities will include:

• Onboarding new customers and helping them get started




• Delivering product demonstrations and practical training




• Supporting solar installers and electrical professionals with technical questions




• Troubleshooting issues and coordinating solutions with internal teams




• Explaining technical information in a straightforward and practical way




• Building strong relationships with customers across the solar industry




• Checking in with customers and encouraging ongoing use of the platform




• Sharing customer feedback with the product and development teams




• Maintaining accurate customer notes and activity within the CRM

About you

This opportunity could suit someone currently working as a:

• Electrician or electrical tradesperson




• Solar installer or solar electrician




• Solar service or commissioning technician




• Solar roofer or experienced installation team member




• Technical support specialist within the solar or electrical industry




• Solar designer, estimator or technical sales professional

You will ideally bring:

• Hands-on knowledge of solar, battery or electrical systems




• Experience working with solar installers, electricians or renewable energy products




• The confidence to speak with customers and explain technical concepts




• Good problem‑solving skills and a practical approach




• Basic confidence using computers and learning new technology




• Strong communication and relationship‑building skills




• A genuine desire to move into a long‑term office‑based career

An electrical licence or solar accreditation would be highly regarded but is not essential if you have strong practical industry knowledge.

Previous customer success, account management or software experience is not required.

The opportunity

This is not a call centre role and you won’t be reading from scripts. You’ll be using genuine industry knowledge to support other professionals and help shape how new technology is adopted across the solar sector.

It offers a realistic pathway off the tools for someone who wants more stability, less physical strain and the opportunity to develop a career in technical support, customer success, training or account management.

If you know the solar or electrical industry and are ready to turn your hands‑on experience into a corporate career, we’d like to hear from you.

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