Customer Service Manager

Drakes Supermarkets; Central Highlands Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Private company

Job summary

Drakes Supermarkets in Queensland is seeking a results‑driven team member to join our front-line operations. You will manage front-end and POS processes, deliver outstanding customer service, and support rostering and cost control within a dynamic retail store environment.

The role requires hands‑on leadership, strong communication, and a proactive attitude to motivate staff while ensuring health and safety standards are met.

Qualifications

• Significant front end and POS knowledge.
• Excellence in customer service required.
• Experience in leading and managing staff.
• Accurate staff rostering.
• Hands-on approach with passion and enthusiasm.
• Excellent communication skills.
• Ability to liaise with staff and management.
• Ordering and cost control expertise.
• Strong leadership and delegation skills.
• Coach, train and performance manage staff.
• Commitment to health and safety standard.

Responsibilities

• Lead and manage front-end operations and POS processes.
• Deliver exceptional customer service and resolve issues.
• Rostering and managing store staffing.
• Oversee ordering and cost control.
• Coach, train and performance manage staff.
• Promote health and safety standards.
• Communicate effectively with management and staff.

Skills

Front-end knowledge

POS knowledge

Customer service

Staff leadership

Staff rostering

Communication

Cost control

Coaching

Health & safety

Problem solving

Team motivation

Stakeholder liaison

Tools

POS system

Job description

• Attractive salary package and incentives
• Dynamic growing company
• Potential for promotion

Exciting Career Opportunity

• Attractive salary package and incentives
• Dynamic growing company
• Potential for promotion

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently‑owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The Successful Applicant Will Be Given The Opportunity To Treat The Department As If It Were Their Own Business. They Will Be Given The Flexibility To Tailor The Stores Service And Products Offering To Meet the Specific Needs Of The Customers Within The Local Area

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Significant front end and POS knowledge
• Unparalleled commitment to customer service
• Experience in leading and managing staff
• Accurate staff rostering
• Passion and enthusiasm, with a very "hands on" approach
• Excellent communication skills
• Ability to liaise with both staff and management
• Ordering and cost control expertise
• Strong leadership and delegation skills
• Ability to coach, train and performance manage staff
• Commitment to work health and safety standard

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Problem solve
• Lead by example
• Motivate a team
• Communicate effectively with management, employees, customers and external stakeholders