Customer Service Assistant

Harvey Norman; Gympie Regional; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Recognition & rewards

Flexible work environment

Job summary

Harvey Norman Gympie is seeking a customer service focused Customer Service Assistant to join our team and help deliver Great Service, Always! to customers in store.

In this role you will actively support repairs and servicing, organise invoicing and admin tasks, run weekly service reports, and assist with stock deliveries while maintaining safety and a cheerful, energetic approach.

Qualifications

• Experience in a customer-focused retail business.
• Experience in a high-volume administration role.
• Strong communication and interpersonal skills.
• Ability to multitask with good organisation.
• Friendly, energetic and flexible team player.
• Familiarity with Australian Consumer Law (desirable).

Responsibilities

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date.
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service.
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting.
• Run weekly reports for repairs/service jobs as required by the Proprietor.
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor.
• Be Health and Safety conscious.

Skills

Customer service

Communication

Organisational skills

Team player

Multitasking

Job description

Job no: 577086
Work type: Full Time
Location: Gympie
Categories: Other

• Full Time Position
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Gympie Customer Service Team is seeking a passionate, customer service focused Customer Service Assistant to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Familiarity with Australian Consumer Law (desirable)
• Being full of energy, ambitious, confident and flexible
• Friendly, outgoing, approachable and work well as a team member.
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving.
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 06 Oct 2026 AUS Eastern Daylight Time