Customer Service Management

Drakes Supermarkets; Adelaide; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Drakes Supermarkets is seeking dynamic individuals for Customer Service Management roles across Adelaide, including Assistant Managers, 3ICs and Duty Supervisors. This is a multiple-opportunity posting with room for promotion within a growing family-owned company.

You will bring front-end knowledge, a peak commitment to customer service, strong leadership, excellent communication, and the ability to coach and performance-manage a team while upholding WHS standards in a busy retail environment.

Qualifikationen

• Front end knowledge.
• Unparalleled commitment to customer service.
• Passion and enthusiasm, with a very "hands on" approach.
• Excellent communication skills.
• Ability to liaise with both team members and management.
• Strong leadership and delegation skills.
• Ability to coach, train and performance manage team members.
• Commitment to work health and safety standards.

Aufgaben

• Lead by example and motivate a team.
• Coach, train and performance manage team members.
• Liaise with management, team members, customers and external stakeholders.
• Uphold work health and safety standards.

Kenntnisse

Front end knowledge

Customer service excellence

Leadership

Communication

Liaison with management

Coaching

Training

Performance management

WHS compliance

Jobbeschreibung

Exciting Career Opportunity!

We are looking to fill various roles in Customer Service Management, including Assistant Managers, Assistant Manager 3IC's and Duty Supervisor's across all areas of Adelaide.

• Multiple Opportunities Available
• Dynamic growing company
• Potential for promotion

Drake Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Front end knowledge
• Unparalleled commitment to customer service
• Passion and enthusiasm, with a very "hands on" approach
• Excellent communication skills
• Ability to liaise with both team members and management
• Strong leadership and delegation skills
• Ability to coach, train and performance manage team members
• Commitment to work health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Problem solve
• Lead by example
• Motivate a team
• Communicate effectively with management, team members, customers and external stakeholders