Customer Service Manager/Customer Service Assistant Manager - Drakes Supermarkets | Expr3ss!

Drake Supermarkets Pty Ltd; Adelaide; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Attractive salary package and incenti­

Promotion potential

Job summary

Drake Supermarkets Pty Ltd in South Australia is seeking a store leader to join our Northern Adelaide team. This role focuses on delivering outstanding customer service, leading a motivated team, and managing rostering and costs to meet local needs.

The successful candidate will be hands-on, with strong POS experience and a commitment to safety. Excellent communication, coaching, and a proactive approach to store performance are essential.

Qualifications

• Significant front end and POS knowledge.
• Proven experience in leading and managing team members.
• Ability to roster staff accurately and manage costs.
• Strong leadership, delegation and coaching skills.
• Commitment to work health and safety standards.

Responsibilities

• Lead and motivate the store team to deliver excellent customer service.
• Oversee staff rostering and scheduling to meet business needs.
• Monitor inventory, ordering and cost controls to maximise profitability.
• Liaise with management to implement local area strategies and promotions.
• Uphold health and safety standards across the department.

Skills

Front end knowledge

POS knowledge

Customer service

Leadership

Staff rostering

Training and coaching

Health and safety

Tools

POS systems

Stock management tools

Job description

South Australia - Northern Area

South Australia - Northern Area South Australia - Northern Adelaide

This job is open for expressions of interest only

• Attractive salary package and incentives
• Dynamic growing company
• Potential for promotion

Drake Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and products offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Significant front end and POS knowledge
• Unparalleled commitment to customer service
• Experience in leading and managing team members
• Accurate staff rostering
• Passion and enthusiasm, with a very "hands on" approach
• Ability to liaise with both team members and management
• Ordering and cost control expertise
• Strong leadership and delegation skills
• Ability to coach, train and performance manage team members
• Commitment to work health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Lead by example
• Motivate a team
• Communicate effectively with management, team members, customers and external stakeholders