Customer Service Assistant Manager

Drake Supermarkets Pty Ltd; Biloela; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discount (10%)

Corporate benefits including gym, bank

Onboarding and progression programs

Company-funded retail management & 1st

Vehicle leasing

Job summary

Drakes Supermarkets in Biloela is seeking a motivated and hands-on leader to head the Customer Service team. The role reports to the Customer Service Manager and involves supervising staff, creating rosters, placing orders, and completing stock takes to ensure smooth daily operations.

The ideal candidate demonstrates enthusiasm for customer service, a team-first mindset, and strong communication skills. This permanent full-time position offers onboarding and ongoing development within a

Qualifications

• Customer service experience is desirable, but not essential.
• Ability to supervise team members.
• Passion and enthusiasm with a hands-on approach.
• Unparalleled commitment to customer service.
• Excellent communication skills.

Responsibilities

• Supervise and lead the Customer Service team.
• Create rosters and manage scheduling.
• Generate orders and monitor stock takes.
• Contribute to daily store operations and customer satisfaction.

Skills

Customer service

Team supervision

Communication skills

Merchandising

H&S standards

Job description

Exciting Career Opportunity

• Attractive remuneration and 10% in-store discount for you and your family
• Permanent position
• Full on-the-job training and support provided

About us:

Almost 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity:

Our Biloela store in Central Queensland is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards