Customer Service Manager: Lead & Develop High-Performing Teams

Drakes Supermarkets; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Drakes Supermarkets is seeking dynamic individuals for Customer Service Management roles across Adelaide, including Assistant Managers, 3ICs and Duty Supervisors. This is a multiple-opportunity posting with room for promotion within a growing family-owned company.

You will bring front-end knowledge, a peak commitment to customer service, strong leadership, excellent communication, and the ability to coach and performance-manage a team while upholding WHS standards in a busy retail environment.

Qualifications

• Front end knowledge.
• Unparalleled commitment to customer service.
• Passion and enthusiasm, with a very "hands on" approach.
• Excellent communication skills.
• Ability to liaise with both team members and management.
• Strong leadership and delegation skills.
• Ability to coach, train and performance manage team members.
• Commitment to work health and safety standards.

Responsibilities

• Lead by example and motivate a team.
• Coach, train and performance manage team members.
• Liaise with management, team members, customers and external stakeholders.
• Uphold work health and safety standards.

Skills

Front end knowledge

Customer service excellence

Leadership

Communication

Liaison with management

Coaching

Training

Performance management

WHS compliance

Job description

Drakes Supermarkets is seeking dynamic individuals for Customer Service Management roles across Adelaide, including Assistant Managers, 3ICs and Duty Supervisors. This is a multiple-opportunity posting with room for promotion within a growing family-owned company.

You will bring front-end knowledge, a peak commitment to customer service, strong leadership, excellent communication, and the ability to coach and performance-manage a team while upholding WHS standards in a busy retail environment.