Customer Service & Logistics Coordinator

Mst Global Hris; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Global organisation

Diverse role exposure

Supportive and collaborative team

Advanced technology solutions inMining

Strong focus on safety and training

Job summary

MST Global is seeking a versatile Customer Service & Logistics Coordinator to manage orders from entry to dispatch, while supporting warehouse activities and freight coordination. You will work with customers, freight providers, internal teams, and warehouse staff to ensure accurate fulfillment and timely delivery in a busy environment.

The role emphasizes safety, accuracy, and strong ERP skills, with opportunities to grow in a global mining technology-focused company.

Qualifications

• Experience in customer service, order processing, warehouse, or logistics roles.
• Strong experience using ERP systems.
• Excellent communication skills (written and verbal).
• High attention to detail and accuracy.
• Strong organisation and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Current Forklift Licence or willing to obtain.
• Strong commitment to safety.
• Experience with SAP Business ByDesign or similar ERP systems.
• Exposure to Dangerous Goods handling.
• Adequate Microsoft Excel skills.

Responsibilities

• Process customer orders through the ERP system.
• Provide order confirmations, quotations, and status updates.
• Manage customer purchase orders and ensure accurate system entry.
• Proactively communicate delays, lead times, and delivery updates.
• Resolve order discrepancies (pricing, quantities, delivery issues, etc.).
• Support customer enquiries with product and order information.
• Assist with returns (RMA) and service coordination where required.
• Receive and check incoming goods against purchase orders.
• Process stock movements accurately in the ERP system.
• Pick, pack, and prepare goods for dispatch.
• Maintain accurate stock location, labelling, and inventory records.
• Assist with stocktakes and cycle counts.
• Support inventory accuracy and stock replenishment activities.
• Prepare consignment and shipping documentation.
• Coordinate with freight providers to ensure timely deliveries.
• Track deliveries and follow up on delays or issues.
• Ensure compliance with Dangerous Goods requirements where applicable.
• Support Proof of Delivery (POD) management.
• Operate forklifts in line with licensing and safety requirements.
• Maintain safe interaction between vehicles, pedestrians, and equipment.
• Contribute to MST’s “Safety First and Always” culture.

Skills

Customer service

Order processing

Warehouse operations

Logistics

ERP systems

Inventory management

Communication skills

Attention to detail

Time management

Forklift licence

Safety

SAP Business ByDesign

Microsoft Excel

Tools

ERP systems

SAP Business ByDesign

Microsoft Excel

Job description

MST Global is seeking a versatile Customer Service & Logistics Coordinator to manage orders from entry to dispatch, while supporting warehouse activities and freight coordination. You will work with customers, freight providers, internal teams, and warehouse staff to ensure accurate fulfillment and timely delivery in a busy environment.

The role emphasizes safety, accuracy, and strong ERP skills, with opportunities to grow in a global mining technology-focused company.