Logistics & Customer Service Specialist

Mst Global Hris; Queensland; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Global organisation

Diverse role in warehousing and CS

Collaborative team environment

Training & development

Safety-focused culture

Competitive remuneration

Job summary

MST Global is seeking a versatile Operations Coordinator to manage customer orders from entry to dispatch and invoicing, while supporting daily warehouse activities. You will work with customers, freight providers, internal teams, and warehouse staff to ensure accurate order fulfilment and timely delivery outcomes.

The role emphasises fast-paced environments, accuracy, and exceptional customer service, with opportunities to grow within a global organisation.

Qualifications

• Experience in customer service, order processing, warehouse, or logistics roles.
• Strong experience using ERP systems.
• Excellent communication skills (written and verbal).
• High attention to detail and accuracy.
• Strong organisation and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Current Forklift Licence or willing to obtain.
• Strong commitment to safety.

Responsibilities

• Process customer orders through the ERP system.
• Provide order confirmations, quotations, and status updates.
• Manage customer purchase orders and ensure accurate system entry.
• Proactively communicate delays, lead times, and delivery updates.
• Resolve order discrepancies (pricing, quantities, delivery issues, etc.).
• Support customer enquiries with product and order information.
• Assist with returns (RMA) and service coordination where required.
• Receive and check incoming goods against purchase orders.
• Process stock movements accurately in the ERP system.
• Pick, pack, and prepare goods for dispatch.
• Maintain accurate stock location, labelling, and inventory records.
• Assist with stocktakes and cycle counts.
• Support inventory accuracy and stock replenishment activities.
• Prepare consignment and shipping documentation.
• Coordinate with freight providers to ensure timely deliveries.
• Track deliveries and follow up on delays or issues.
• Ensure compliance with Dangerous Goods requirements where applicable.
• Support Proof of Delivery (POD) management.
• Operate forklifts in line with licensing and safety requirements.
• Maintain safe interaction between vehicles, pedestrians, and equipment.
• Contribute to MST’s “Safety First and Always” culture.

Skills

ERP systems

Customer service

Order processing

Communication

Attention to detail

Time management

Forklift licence

Safety focus

Tools

SAP Business ByDesign

Job description

MST Global is seeking a versatile Operations Coordinator to manage customer orders from entry to dispatch and invoicing, while supporting daily warehouse activities. You will work with customers, freight providers, internal teams, and warehouse staff to ensure accurate order fulfilment and timely delivery outcomes.

The role emphasises fast-paced environments, accuracy, and exceptional customer service, with opportunities to grow within a global organisation.