Customer Service Liaisons

Aspire4Life; Gold Coast City; On-site; AUD 40,253 - 42,664; Part time

Benefits offered by this job

Non-for-profit Salary Packaging

Private Health Insurance Discount

Employee Reward & Recognition Program

Training and development programs

Job summary

A community-focused organization in Gold Coast City is seeking a Customer Service Liaison to join their contact center. This role involves supporting client appointments through high-volume outbound calls and accurate scheduling. Applicants should have experience in a similar environment, showcase empathetic communication, and be tech-savvy, particularly with Microsoft Office. The company offers a flexible work environment with benefits such as salary packaging and health insurance discounts. This is an opportunity to make a real difference in the community.

Qualifications

• Experience in a call centre or fast-paced administrative role.
• Exceptional communication skills over the phone.
• Proficiency in using multiple platforms and Microsoft Office.

Responsibilities

• Handle a high volume of outbound calls to support client appointments.
• Schedule and confirm appointments accurately.
• Meet KPIs and deadlines in a fast-paced environment.
• Capture and update information across multiple systems.
• Navigate industry-specific platforms confidently.

Skills

High-volume call handling

Empathetic communication

Tech-savvy with Microsoft Office

Goal-driven and KPI-focused

Job description

Base pay range

$29.22/hr - $30.97/hr

At Aspire4Life, we're shaping communities with purpose and impact. That means empowering our people and community to be independent, connected and thriving. As a purpose driven team, our values represent how we operate, and the people we choose to represent our brand.

Looking for a flexible, casual role where you can make a real difference? Aspire4Life is on the hunt for Customer Service Liaisons to join our vibrant contact centre in Coolangatta!

This isn’t just admin—it’s being the backbone of our remote assessment team. You’ll be their “back to base” support, helping everything run smoothly behind the scenes.

The Benefits

• Non-for-profit Salary Packaging (up to the value of $15,899 per annum) Meal and Entertainment packaging (up to the value of $2,650 per annum)
• Private Health Insurance Discount (Medibank)
• An Employee Reward & Recognition Program, saving you up to $4,000 per annum across hundreds of retailers
• Employee Assistance Program (EAP)
• Training, development and subsidised qualification Programs
• Technology/equipment provided as required
• New Employee Referral Programs

The role

• Handling a high volume of outbound calls to support client appointments (no selling involved!)
• Scheduling and confirming appointments with accuracy and care
• Meeting KPIs and deadlines in a fast-paced, team-driven environment
• Capturing and updating information across multiple systems
• Navigating industry-specific platforms and the Microsoft Office suite with confidence

About you

• You’ve worked in a call centre or fast-paced admin role and know how to handle high-volume calls like a pro
• You’re a clear, empathetic communicator who shines over the phone
• You’re tech-savvy and confident using multiple platforms, especially Microsoft Office
• You’re goal-driven and thrive on hitting KPIs while delivering great client experiences

Cultural & Community Support

At Aspire4Life, we understand that transitioning into a corporate environment can be a big step. That’s why we offer:

• A workplace that respects your cultural obligations and commitments and works with you to support you in the best way we can.
• Employee Support Networks, including Yarn’n Circle for our First Nations employees and Pride Network for our LGBTIQ+ employees.
• Support from First Nations Mentors.
• A recruitment process that supports applicants from diverse backgrounds – if you’d like to discuss your application before submitting, please contact our Talent Acquisition team on [e-mail]

About Us

Aspire4Life acknowledges and pays respect to the Traditional Custodians of the land on which we work.

Aspire4Life is an inclusive employer and encourages applications from people of all backgrounds, including First Nations Peoples, people from Cultural and Linguistically Diverse backgrounds and people with disability. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact Mel Berriman on 0438 409 907.

If you're ready to bring your enthusiasm and experience to a role that matters. Apply Now!

Please note: All successful applicants will be required to undertake a Nationally Coordinated Criminal History Check and provide evidence of your right to work in Australia.

Applications will be reviewed as received - so please do not delay in sending your interest through.