Customer Relations Specialist

BlueCare; Caboolture; On-site; AUD 39,000 - 56,000; Full time

Benefits offered by this job

Salary packaging benefits

Staff discount

Job summary

BlueCare is seeking a Customer Relations Specialist to join the Community Sales team in Caboolture. This permanent full-time role handles inbound and outbound contact, acting as a subject-matter expert to support customers after funding is secured.

You will manage a diverse caseload, ensure appropriate enquiries are directed to the Customer Admission Specialists, and deliver outstanding service across shifts 8 AM–5 PM, Monday to Friday.

Qualifications

• Experience in customer retention and relations within an aged care environment.
• Ability to handle inbound and outbound inquiries with empathy and clarity.
• Strong communication and problem-solving skills.

Responsibilities

• Manage new and existing customers and their loved ones via inbound and outbound contact.
• Guide customers on their journey post-funding acquisition as SME.
• Match prospective customers to Customer Admission Specialists to complete their journey.

Skills

Customer service

Call center operations

Retention experience

Inbound & outbound

Job description

Customer Relations Specialist | BlueCare | Community Sales

Permanent full time inbound & outbound contact centre opportunity

Caboolture location. Monday to Friday hours

$34.57 per hour + Salary packaging benefits + Access to a staff discount

Make a meaningful difference with Blue Care

Are you an experience customer retention and relationsprofessionals looking to apply your skill sets in an aged care environment? If so, we would love to hear from you.

The role of Customer Relations Specialist is part of the specialist team within our contact centre, you’ll be accountable for managing new and existing customers and their lovedonesvia both inbound and outbound contact. The role will see you acting as an SME to guide our customers on their journey post-acquisition of funding.

Managing a diverse case-load, the role is designed to quality the level of enquiry and match prospective customers to be seen by one of the Customer Admission Specialists to complete their journey into services with BlueCare.

What Makes a difference for us?

As a highly experienced contact centre resolution or retention specialists, you will be providing exceptional customer service through your communication and problem solving skills, continually working towards resolution.

You will present with the confidence, empathy, and interpersonal skills to talk to people from all walks of life, including clients experiencing challenging personal circumstances. You’ll demonstrate resilience in providing the best customer service possible on each and every call.

You’ll have flexibility to be rostered across shifts from 8AM to 5PM Monday to Friday.

Employee Benefits:

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands ofBlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital,you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe & nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email **************@ucareqld.com.au

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

Please note, recruitment for this role may commence prior to closing date.