Customer Service Liaison

Aspire4Life; Gold Coast City; On-site; AUD 60,000 - 61,199; Full time

Benefits offered by this job

Non-for-profit Salary Packaging

Employee Reward & Recognition Program

Training and development programs

Extensive leave policy

Daily travel allowance

Job summary

A community-focused organization in Gold Coast is seeking a Customer Service Liaison to support their remote assessment team. The role involves managing a high volume of outbound calls, scheduling appointments, and ensuring client satisfaction. Ideal candidates will have prior experience in a call center, confident communication skills, and advanced IT abilities. The position is full-time, offering numerous employee benefits including salary packaging and extensive leave options.

Qualifications

• Previous experience working within a call centre environment.
• Confident communication skills, particularly over the phone.
• Experience working with KPIs for client outcomes.

Responsibilities

• Managing high volume outbound phone calls.
• Scheduling and confirming appointments.
• Capturing and recording client information electronically.

Skills

Confident communication skills

Advanced IT skills (Microsoft Office Suite)

Experience in a call centre environment

Job description

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This range is provided by Aspire4Life. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $61,199.00/yr

At Aspire4Life, we're shaping communities with purpose and impact. That means empowering our people and community to be independent, connected and thriving. As a purpose driven team, our values represent how we operate, and the people we choose to represent our brand.

We have an exciting opportunity for a Customer Service Liaison to join our vibrant contact centre team at Aspire4Life. You will be supporting our remote assessment team by taking care of the day-to-day admin tasks that help them run smoothly. You are their ‘back to base’ support and the backbone of the team! We are looking for team members who can remain cool, calm, and collected in a busy environment.

You will be a customer service superstar, looking for a role working Monday to Friday. This role is offered on a permanent full-time basis located in Coolangatta!

The Benefits:

• Non-for-profit Salary Packaging (up to the value of $15,899 per annum) Meal and Entertainment packaging (up to the value of $2,650 per annum)

• An Employee Reward & Recognition Program, saving you up to $4,000 per annum across hundreds of retailers

• Training, development and subsidised qualification Programs

• Extensive leave policy including up to 9 weeks Paid Parental Leave, Study Leave, Cultural Leave, and NAIDOC Leave (for eligible employees)

• Technology/equipment provided as required • New Employee Referral Programs • Daily travel allowance

The role:

• Managing a high volume of outbound phone calls (not a sales role!)

• Scheduling and confirming appointments with our clients.

• Meeting KPIs and deadlines associated within a busy environment.

• Capturing and recording information electronically.

• Using multiple industry-specific and Microsoft Office programs.

About you:

• Previous experience working within a call centre environment (or an office with high volume phone calls)

• Confident communication skills. Particularly when it comes to being empathetic, clear, and concise over the phone.

• Advanced IT skills with previous experience working across multiple platforms (Microsoft Office Suite)

• Previous experience working with KPI's to ensure high quality client outcomes.

Cultural & Community Support:

At Aspire4Life, we understand that transitioning into a corporate environment can be a big step. That’s why we offer:

• A workplace that respects your cultural obligations and commitments and works with you to support you in the best way we can.

• Employee Support Networks, including Yarn’n Circle for our First Nations employees and Pride Network for our LGBTIQ+ employees.

• Support from First Nations Mentors.

• A recruitment process that supports applicants from diverse backgrounds – if you’d like to discuss your application before submitting, please contact our Talent Acquisition team on [e-mail]

About Us:

Aspire4Life acknowledges and pays respect to the Traditional Custodians of the land on which we work. Aspire4Life is an inclusive employer and encourages applications from people of all backgrounds, including First Nations Peoples, people from Cultural and Linguistically Diverse backgrounds and people with disability.

If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact Mel Berriman on 0438 409 907. If you're ready to bring your enthusiasm and experience to a role that matters. Apply Now!

Please note: All successful applicants will be required to undertake a Nationally Coordinated Criminal History Check and provide evidence of your right to work in Australia. Applications will be reviewed as received - so please do not delay in sending your interest through.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Hospitals and Health Care

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