Trainee Customer Service Liaison

Feros Care; Gold Coast City; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Consistent support for educational goals

Career progression opportunities

Induction and ongoing training

Real-world experience in business operations

Job summary

A community-focused organisation is seeking a Customer Service Liaison Trainee in Gold Coast City, Australia. This full-time position offers a chance to earn a nationally recognised Certificate III in Business while gaining hands-on experience. Responsibilities include handling outbound calls, scheduling client appointments, and supporting the remote assessment team. Ideal candidates should demonstrate computer skills, excellent communication abilities, and an eagerness to grow in a professional environment.

Qualifications

• Must not hold a Cert III or higher qualification in Business or Administration.
• Must be an Australian Citizen.

Responsibilities

• Handling a high volume of outbound calls to support client appointments.
• Scheduling and confirming appointments accurately.
• Meeting KPIs and deadlines in a fast-paced environment.
• Capturing and updating information across multiple systems.

Skills

Computer skills

Excellent written communication

Knowledge of MS Office

Interest in clerical procedures

Job description

At Aspire4Life, we're shaping communities with purpose and impact. That means empowering our people and community to be independent, connected and thriving. As a purpose driven team, our values represent how we operate, and the people we choose to represent our brand.

Are you passionate about helping others and keen to build a career in customer engagement and business operations? This is your opportunity to earn a nationally recognised Certificate III in Business while gaining hands‑on experience in the Aged Care Sector.

As a Customer Service Liaison Trainee, you'll be the friendly voice and support behind our remote assessment team - delivering exceptional customer service from our Coolangatta Head Office.

You'll complete a 12-month Certificate III in Business traineeship through a partnered Registered Training Organisation (RTO). This opportunity is ideal for someone who enjoys connecting with people, solving problems, and wants to grow their skills in a professional business environment. The role is full-time, Monday to Friday, with paid study time (2 hours per week) built into your schedule.

During your traineeship, you will become involved in:

• Administrative and clerical duties
• Inbox and portal management
• Collection of data and data entry
• Using digital technologies to communicate effectively
• Writing simple documents and correspondence
• Engaging in clear and respectful workplace communication
• Processing and resolving customer complaints professionally

The role:

• Handling a high volume of outbound calls to support client appointments (no selling involved!)
• Scheduling and confirming appointments with accuracy and care
• Meeting KPIs and deadlines in a fast-paced, team-driven environment
• Capturing and updating information across multiple systems
• Navigating industry-specific platforms and the Microsoft Office suite with confidence

What We're Looking For:

• Computer skills and knowledge of MS Office
• Interest in clerical and administrative procedures and systems
• Excellent written, communication, and presentation skills
• Must not hold a Cert III or higher qualification in Business or Administration
• Must be an Australian Citizen

Here's What You'll Gain:

• Consistent support to achieve your educational and career goals
• Career progression opportunities within the group
• Induction, training, and ongoing support
• Opportunities to participate in internal projects and initiatives
• Real-world experience in customer engagement and business operations

Cultural & Community Support:

At Aspire4Life, we understand that transitioning into a corporate environment can be a big step. That's why we offer:

• A workplace that respects your cultural obligations and commitments and works with you to support you in the best way we can.
• Employee Support Networks, including Yarn'n Circle for our First Nations employees and Pride Network for our LGBTIQ+ employees.
• Support from First Nations Mentors.

If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact [e-mail]

Aspire4Life acknowledges and pays respect to the Traditional Custodians of the land on which we work.

If you're ready to bring your enthusiasm and experience to a role that matters. Apply Now!

Applications will be reviewed as received - so please do not delay in sending your interest.