Program Administrator - Phone based customer service role

AKG Group; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounts from retailers for staff

EAP program

Training and leadership support

5 weeks annual leave after 3 years

Long service leave

Parental leave

Job summary

AKG Group in Melbourne requires a Program Administrator for a phone-based customer service role. This temporary full-time position offers a hybrid working arrangement, located near CBD with easy transport access.

You will coordinate appointments and manage enquiries, supporting a national network of medical and allied healthcare providers. Join a collaborative team focused on excellent service, with opportunities for growth through training and leadership support.

Qualifications

• Coordinate appointments with our national network of medical and allied healthcare providers.
• Manage enquiries and resolve issues from employees, clients and healthcare practices about any administrative issues.
• Contact Centre Experience preferred but not essential.

Responsibilities

• Coordinate appointments with our national network of medical and allied healthcare providers.
• Manage a portfolio of cases including monitoring outcomes.
• Handle enquiries and resolve issues from employees, clients and healthcare practices about administrative issues.
• Work in a supportive and productive team in a unique customer service role.

Skills

Active listening

Customer service

Communication

Team player

Adaptability

Education

Working with Children Check

Job description

Program Administrator - Phone based customer service role

Program Administrator - Phone Based Customer Service

About us

• Temporary Full Time (6 months)

• Hybrid working arrangement

• 10 min walk to CBD and public transport accessible

About the role

• Work in a supportive and productive team in a unique customer service role

• Coordinating appointments with our national network of medical and allied healthcare providers

• Managing a portfolio of cases including monitoring outcomes

• Managing enquiries and resolving issues from employees, clients and healthcare practices about any administrative issues

• Contact Centre Experience preferred but not essential

About you

• Have a genuine interest in people and be able to listen actively and build rapport

• You are a natural at customer service with both internal and external customers

• Self-motivated, Adaptable and Flexible

• A team player who can also work autonomously

• Hold a current Working with Children Check or willing to obtain

More than just a salary!

• Discounts from a large number of well-known retail /travel and adventure companies for staff

• EAP Program available for yourself and family members

• Opportunity to grow and develop through training and leadership support

• 5 weeks annual leave after 3 years' service

• Cash out of purchase annual leave to suit your needs

• Access to long service leave after 5 years’ service

• Gender neutral paid parental leave of 12 weeks

• Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave

• Extensive leave provisions including domestic, community service and study leave

• Education assistance and study leave.

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We embrace Diversity and Inclusion

We value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people withdisability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgroundsto apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

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