Customer Service Team Member

Jb Hi-Fi & The Good Guys; Sydney; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Freedom & flexibility

Great community

Volunteer days

Career development

LinkedIn Learning access

Annual leave + birthday leave

Job summary

Informa Connect is seeking a Customer Service Representative in Sydney to deliver friendly, knowledgeable support across phone and email within the health insurance sector.

This permanent, full-time role includes a $75,000 salary package with a potential annual bonus and hybrid working flexibility after training. You will join a supportive team, receive extensive onboarding and ongoing development, and have opportunities to progress within the business.

Qualifications

• Experience in customer service, contact centre, banking, insurance, or similar.
• Strong verbal and written communication skills.
• Ability to navigate multiple systems and learn quickly.

Responsibilities

• Deliver exceptional customer service via phone and email
• Build rapport and understand individual customer needs
• Provide clear and accurate information about products and services
• Resolve enquiries and identify opportunities to improve customer experiences
• Maintain accurate customer records across multiple systems
• Work collaboratively within a supportive, high-performing team

Skills

Customer service

Job description

Job Description

Ready to take your customer service career to the next level? Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.

This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.

About the Role

• As a Customer Service Representative, you'll be the first point of contact for new and existing customers, providing friendly, knowledgeable support across phone and email.
• You'll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.

What You'll Be Doing

• Deliver exceptional customer service via phone and email
• Build rapport and understand individual customer needs
• Provide clear and accurate information about products and services
• Resolve enquiries and identify opportunities to improve customer experiences
• Maintain accurate customer records across multiple systems
• Work collaboratively within a supportive, high-performing team

About You

You'll be a confident communicator who genuinely enjoys helping people and solving problems.

Ideally, you'll bring: Previous customer service, contact centre, banking, insurance, superannuation or similar experience. Strong verbal and written communication skills. A confident and engaging phone manner. Excellent problem-solving skills and attention to detail. Confidence navigating multiple systems. A positive, resilient attitude and eagerness to learn.

What's in it for You?

• $75,000 salary package + potential annual bonus
• Hybrid working flexibility after training
• Structured onboarding and comprehensive training
• Ongoing coaching and professional development
• Supportive and collaborative team culture
• Genuine long-term career progression
• Opportunity to build specialist experience within private health insurance

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Informa Connect is Australia’s largest event organiser, ranging from highly specialised corporate training courses to high-level conferences and large-scale exhibitions attracting thousands of attendees. The Informa Connect Australia head office is based in Sydney’s CBD, employing more than 50 colleagues.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We are a global company dedicated to delivering specialized content and event experiences; we believe great things happen when people connect face to face. That’s why we work in-person with each other, or with customers and partners. This position will be required to work in-person in the office five days a week.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.