Customer Service Lead — Build & Develop Store Team

Drakes Supermarkets; Rockhampton Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Benefits access

Job summary

Drakes Supermarkets in Rockhampton (Glenmore store) is seeking a motivated Customer Service Supervisor to lead the store's Customer Service department. Reporting to the Customer Service Manager, you will manage a small team, create rosters, place orders, and complete stock takes.

You will benefit from on-the-job training, career progression, and a 10% staff and family discount, plus access to benefits. Thrive in a busy supermarket environment, delivering outstanding customer service.

Qualifications

• Experience leading a team in a retail environment.
• Experience with rosters, stock takes and placing orders.
• Strong customer service focus with retail know-how.

Responsibilities

• Lead and develop the store's Customer Service department.
• Manage a small team and supervise daily operations.
• Create rosters and allocate shift coverage.
• Place orders and monitor stock levels.
• Complete regular stock takes and report variances.
• Deliver outstanding customer service and support store goals.

Skills

Team leadership

Roster management

Stock control

Customer service

Job description

Drakes Supermarkets in Rockhampton (Glenmore store) is seeking a motivated Customer Service Supervisor to lead the store's Customer Service department. Reporting to the Customer Service Manager, you will manage a small team, create rosters, place orders, and complete stock takes.

You will benefit from on-the-job training, career progression, and a 10% staff and family discount, plus access to benefits. Thrive in a busy supermarket environment, delivering outstanding customer service.