Customer Service Specialist

InfraBuild

Newcastle-Maitland

On-site

AUD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Generous parental leave

Access to long service leave

Employee Benefits Program

Recruitment referral awards

Corporate rates for private health insurance

Job summary

A market leader in the rural industry is seeking a Customer Service Specialist in Newcastle-Maitland. The successful candidate will manage customer inquiries and collaborate with sales teams for logistics support. Ideal applicants should have experience in sales administration or customer service, with strong communication skills and attention to detail. This full-time role offers a supportive work environment focused on personal and professional development.

Qualifications

Experience in sales administration or customer service.
Ability to resolve issues effectively.
Detail-oriented and committed to accuracy.

Responsibilities

Develop relationships with customers and handle inquiries.
Communicate with internal stakeholders to manage logistics.
Process orders accurately and timely.

Skills

Sales administration experience

Customer service proficiency

Relationship building

Attention to detail

Communication skills

Tools

Salesforce

SAP ERP

Job description

Overview

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About the role

An exciting opportunity for someone with experience in sales administration or customer service to join a market leader in the rural industry. This role is the hub between our sales teams on the road, despatch centres, and various depots across ANZ, ensuring seamless operations and exceptional service delivery.

Key responsibilities include:

Develop and maintain strong relationships with customers, becoming the first point of contact for inquiries and provide exceptional service via email and over the phone
Communicate and collaborate with internal stakeholders including sales, warehouse, and despatch teams to manage inventory levels, transportation, and distribution across Australia, with a focus on rural areas
Handle credit approvals, disputes, and reconciliation in alignment with company policies
Serve as the primary point of contact for rural distributors, providing exceptional support and fostering long-term relationships
Provide accurate quotes and address general customer queries, converting them into sales opportunities where possible
Oversee the end-to-end process of order fulfilment, ensuring orders are processed accurately, timely, and in line with customer expectations
Quickly address customer complaints, by utilising our quality management system, working closely with internal teams to ensure timely resolution and closure of issues
Continuously looking at new ways of improving the customer experience and consistently improving the total value proposition
Work closely with sales team members on the road, providing them with the information and resources needed to succeed

We are looking for a team player who is able to manage competing priorities. We welcome candidates from diverse backgrounds who are passionate about delivering exceptional customer service. Ideal skills and experience include:

Previous experience in sales administration, customer service or logistics
Ability to build relationships with existing customers and resolve issues effectively and efficiently
Detail-oriented and committed, prioritizing accuracy and efficiency in every task
Experience working in a wholesale, logistics, and the distribution of physical goods is a strong advantage
Sound knowledge of agricultural and rural products highly regarded
Excellent communication, negotiation and interpersonal skills
Experience using Salesforce or other CRMs highly regarded
Experience in a SAP ERP is desirable

Benefits

Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

About us

Waratah Fencing is an iconic brand servicing a wide range of customers across rural Australia. We don’t just develop and manufacture premium fencing products, we provide complete a fencing system. Since 1884 we have earned our reputation by developing innovative products to meet the needs of rural farming, Our 140 year pedigrees demonstrates a long standing culture of investing in people, systems and relationships. Many things have changed, but some things stay the same, and that is the tenacious capacity of Australian farmers to always reinvent themselves - and so do Waratah. It’s the Australian way. It’s our way.

With the largest and most experienced ANZ sales support team and distribution network, this is your opportunity to grow, working alongside an experienced team and supporting the Nation’s most innovative farming enterprises. Our tight knit team are passionate about what they deliver and how they deliver it, you’ll be the same!!

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Seniority level