Customer Service / Internal Sales Officer

Flexi Personnel Australia; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Full-time schedule

Weekdays only

Work-life balance

Career progression

Training provided

Team environment

Job summary

Flexi Personnel Australia is seeking a Customer Service & Internal Sales Representative to join our well-established Australian-owned business supplying safety equipment, workwear and PPE. Based in Brisbane, this full-time role runs Mon-Fri 8:00am-4:30pm, handling inquiries, processing orders in Oracle/NetSuite, quoting, and supporting the external sales team while delivering outstanding service.

If you enjoy building relationships, coordinating deliveries and helping customers across varied

Qualifications

• Previous experience in customer service and internal sales.
• Experience using ERP systems, ideally Oracle and NetSuite.
• Excellent communication and customer service skills.
• Strong Microsoft Office skills.

Responsibilities

• Answering customer enquiries via phone, email, online and over the counter.
• Processing customer orders accurately using Oracle and NetSuite.
• Preparing quotations and following up sales opportunities.
• Assisting customers with product enquiries across safety equipment, PPE, workwear and footwear.
• Coordinating customer orders through to delivery.
• Liaising with suppliers, warehouse staff and freight companies to ensure orders are delivered on time.
• Handling returns, warranty enquiries and customer issues professionally.
• Building strong relationships with new and existing customers.
• Monitoring stock availability and advising customers of lead times.
• Supporting the external sales team when required.
• Maintaining accurate customer records and documentation.

Skills

Excellent communication

Customer service

Organisational skills

Multitasking

Microsoft Office

Tools

Oracle

NetSuite

Job description

Customer Service / Internal Sales Officer

Customer Service & Internal Sales Representative

Full Time | Monday to Friday | 8:00am - 4:30pm

We're looking for an experienced and motivated Customer Service & Internal Sales Representative to join a well-established Australian-owned business supplying safety equipment, workwear and PPE to customers across a wide range of industries.

If you enjoy helping customers, building relationships and being part of a supportive team where everyone pitches in, we'd love to hear from you.

This is a busy and varied role where no two days are the same. You'll be the first point of contact for customers, managing enquiries from start to finish while providing exceptional service every step of the way.

What you'll be doing

• Answering customer enquiries via phone, email, online and over the counter.
• Processing customer orders accurately using Oracle and NetSuite.
• Preparing quotations and following up sales opportunities.
• Assisting customers with product enquiries across safety equipment, PPE, workwear and footwear.
• Coordinating customer orders through to delivery.
• Liaising with suppliers, warehouse staff and freight companies to ensure orders are delivered on time.
• Handling returns, warranty enquiries and customer issues professionally.
• Building strong relationships with new and existing customers.
• Monitoring stock availability and advising customers of lead times.
• Supporting the external sales team when required.
• Maintaining accurate customer records and documentation.

What we're looking for

To be successful in this role you will have:

• Previous experience in customer service and internal sales.
• Experience working within the industrial, construction, manufacturing, trade or safety industries.
• Experience using ERP systems, ideally Oracle and NetSuite.
• Strong Microsoft Office skills.
• Excellent communication and customer service skills.
• Great attention to detail and strong organisational skills.
• The ability to multitask and work efficiently in a busy environment.
• A positive attitude with a genuine desire to help customers.

Highly regarded

• Experience within the PPE or safety industry.
• Product knowledge of safety equipment and workwear.
• CRM experience.

What you'll get in return

• Full-time position - Monday to Friday, 8:00am to 4:30pm
• Work-life balance with your weekends free.
• Stable employment with a well-established Australian-owned business.
• Supportive team environment where your contribution is valued.
• Ongoing product and systems training.
• Opportunity to grow your career within a successful national business.

We're looking for someone who is reliable, enjoys working with people, takes pride in delivering outstanding customer service and is happy to be part of a team that works together to get the job done.

If this sounds like the opportunity you've been looking for, we'd love to hear from you.