Customer Success & Internal Sales Specialist

Flexi Personnel Australia; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Full-time schedule

Weekdays only

Work-life balance

Career progression

Training provided

Team environment

Job summary

Flexi Personnel Australia is seeking a Customer Service & Internal Sales Representative to join our well-established Australian-owned business supplying safety equipment, workwear and PPE. Based in Brisbane, this full-time role runs Mon-Fri 8:00am-4:30pm, handling inquiries, processing orders in Oracle/NetSuite, quoting, and supporting the external sales team while delivering outstanding service.

If you enjoy building relationships, coordinating deliveries and helping customers across varied

Qualifications

• Previous experience in customer service and internal sales.
• Experience using ERP systems, ideally Oracle and NetSuite.
• Excellent communication and customer service skills.
• Strong Microsoft Office skills.

Responsibilities

• Answering customer enquiries via phone, email, online and over the counter.
• Processing customer orders accurately using Oracle and NetSuite.
• Preparing quotations and following up sales opportunities.
• Assisting customers with product enquiries across safety equipment, PPE, workwear and footwear.
• Coordinating customer orders through to delivery.
• Liaising with suppliers, warehouse staff and freight companies to ensure orders are delivered on time.
• Handling returns, warranty enquiries and customer issues professionally.
• Building strong relationships with new and existing customers.
• Monitoring stock availability and advising customers of lead times.
• Supporting the external sales team when required.
• Maintaining accurate customer records and documentation.

Skills

Excellent communication

Customer service

Organisational skills

Multitasking

Microsoft Office

Tools

Oracle

NetSuite

Job description

Flexi Personnel Australia is seeking a Customer Service & Internal Sales Representative to join our well-established Australian-owned business supplying safety equipment, workwear and PPE. Based in Brisbane, this full-time role runs Mon-Fri 8:00am-4:30pm, handling inquiries, processing orders in Oracle/NetSuite, quoting, and supporting the external sales team while delivering outstanding service.

If you enjoy building relationships, coordinating deliveries and helping customers across varied