Customer Service Inbound

Job Q; Sydney; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Free parking near office

Thorough onboarding

Modern office facilities

Job summary

Job Q in Frenchs Forest, NSW is seeking a full-time Customer Service professional. You will be the voice of major client brands, guiding customers through queries, solving problems on the spot, and managing correspondence with precision.

The role operates Monday to Friday, in a modern office with supportive team leaders and a focus on service excellence. You will need prior customer service experience and comfort with computer systems.

Qualifications

• Prior experience in customer service, retail, hospitality, reception or contact centres.
• Comfortable working with computers.
• Willing to obtain National Police Clearance.

Responsibilities

• Handle inbound customer calls with empathy and clear communication.
• Troubleshoot inquiries and provide first-call resolutions.
• Record case details in CRM accurately and update notes.

Skills

Customer service

Retail experience

Hospitality experience

Communication skills

Tools

CRM software

Job description

#### Customer Service InboundFrenchs Forest, NSW 2086Full Time#### Job descriptionYour New Role If you're looking to step out of retail or hospitality and build a lasting corporate career, this is your perfect opportunity. Based full-time in their vibrant Frenchs Forest office, you will be the voice of key client brands, guiding customers through queries, solving problems on the spot, and managing correspondence with precision. Key ResponsibilitiesManage inbound customer calls with empathy, patience, and clear communication Troubleshoot customer enquiries and deliver practical, first-call resolutions Accurately record case details, notes, and outcomes in internal CRM databases Handle follow-up emails and administrative tasks to ensure seamless service delivery Work collaboratively alongside supportive team leaders to uphold top-quality service standardsWhy You'll Love ItWork Monday to Friday, 9am - 5pm Free parking right near the office Thorough onboarding from supportive managers who want to see you succeed Inclusive office environment complete with modern facilities and great breakout spaces Ideal for customer-facing professionals (retail, hospitality, reception, or contact centres) seeking professional stability and structureAbout YouPrevious experience in customer service, retail, hospitality, reception or contact centres Comfortable working with computers Happy to complete a routine National Police ClearanceYour New Company Headquartered in the leafy business hub of Frenchs Forest, this market-leading customer management specialist delivers premier outsourced communications for prominent Australian brands and public sector organisations. Known for pairing smart, modern contact technology with genuine human empathy, they've built a workplace culture where staff are genuinely looked after. You'll be joining a diverse, welcoming, and high-performing team that values work-life balance, accessible leadership, and continuous personal growth. Sound Like You? If you're ready to build a rewarding customer service career, click APPLY NOW . For a confidential chat, email Nia Williams at .At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.