customer service inbound

HR Partners; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free parking near office

Job summary

Randstad in Sydney's Frenchs Forest office seeks a customer service professional to be the voice of leading brands, guiding customers through queries and solving problems on the spot.

You will handle inbound calls, record details in CRM, and follow up with emails, contributing to a supportive team that values service quality and growth.

This full-time role suits retail, hospitality or reception backgrounds seeking stability and a clear career path.

Qualifications

• Experience in customer service, retail, hospitality, reception or contact centres.
• Comfortable working with computers.
• Happy to complete a routine National Police Clearance.

Responsibilities

• Manage inbound customer calls with empathy, patience, and clear communication
• Troubleshoot customer enquiries and deliver practical, first-call resolutions
• Accurately record case details, notes, and outcomes in internal CRM databases
• Handle follow-up emails and administrative tasks to ensure seamless service delivery

Skills

Customer service

Communication

Computer literacy

Tools

CRM system

Job description

If you're looking to step out of retail or hospitality and build a lasting corporate career, this is your perfect opportunity. Based full-time in their vibrant Frenchs Forest office, you will be the voice of key client brands, guiding customers through queries, solving problems on the spot, and managing correspondence with precision.

Key Responsibilities

• Manage inbound customer calls with empathy, patience, and clear communication
• Troubleshoot customer enquiries and deliver practical, first-call resolutions
• Accurately record case details, notes, and outcomes in internal CRM databases
• Handle follow-up emails and administrative tasks to ensure seamless service delivery
• Work collaboratively alongside supportive team leaders to uphold top-quality service standards

Why You'll Love It

• Work Monday to Friday, 9am - 5pm
• Free parking right near the office
• Thorough onboarding from supportive managers who want to see you succeed
• Inclusive office environment complete with modern facilities and great breakout spaces
• Ideal for customer-facing professionals (retail, hospitality, reception, or contact centres) seeking professional stability and structure

About You

• Previous experience in customer service, retail, hospitality, reception or contact centres
• Comfortable working with computers
• Happy to complete a routine National Police Clearance

Your New Company

Headquartered in the leafy business hub of Frenchs Forest, this market-leading customer management specialist delivers premier outsourced communications for prominent Australian brands and public sector organisations. Known for pairing smart, modern contact technology with genuine human empathy, they've built a workplace culture where staff are genuinely looked after. You'll be joining a diverse, welcoming, and high-performing team that values work-life balance, accessible leadership, and continuous personal growth.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.