Inbound Customer Support Specialist

Randstad Pty; Sydney; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Work Monday to Friday, 9am - 5pm

Free parking right near the office

Thorough onboarding from supportive |?

Inclusive office environment complete…

Job summary

Randstad Pty in Sydney's Frenchs Forest office is seeking a customer service professional to guide customers through queries, resolve issues on the spot, and manage correspondence with precision. The role is full-time, Monday to Friday, 9am-5pm, with benefits such as free parking and comprehensive onboarding.

You will join a diverse, supportive team focused on delivering high-quality service. Ideal candidates have prior experience in customer service, retail, hospitality, or reception and are

Qualifications

• Previous experience in customer service, retail, hospitality, reception or contact centres
• Comfortable working with computers
• Happy to complete a routine National Police Clearance

Responsibilities

• Manage inbound customer calls with empathy, patience, and clear communication
• Troubleshoot customer enquiries and deliver practical, first-call resolutions
• Accurately record case details, notes, and outcomes in internal CRM databases
• Handle follow-up emails and administrative tasks to ensure seamless service delivery
• Work collaboratively alongside supportive team leaders to uphold top-quality service standards

Job description

Randstad Pty in Sydney's Frenchs Forest office is seeking a customer service professional to guide customers through queries, resolve issues on the spot, and manage correspondence with precision. The role is full-time, Monday to Friday, 9am-5pm, with benefits such as free parking and comprehensive onboarding.

You will join a diverse, supportive team focused on delivering high-quality service. Ideal candidates have prior experience in customer service, retail, hospitality, or reception and are