Customer Care Agent

Wow Recruitment; Sydney; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

No weekend work

Comprehensive onboarding

Career progression

Team-oriented culture

Job summary

Wow Recruitment partnering with a growing healthcare organisation seeks a Customer Experience Specialist in Sydney. This full-time permanent role places you at the heart of the patient journey, delivering outstanding support by phone and email with empathy and clarity.

You will thrive on solving problems, building relationships, and collaborating with colleagues to deliver the best outcomes. Monday to Friday hours with no weekend work and a structured onboarding pathway help you grow.

Qualifications

• At least 1 year of experience in customer-facing roles.
• Excellent communication and relationship-building skills.
• Passionate about delivering exceptional service.

Responsibilities

• Support customers through their healthcare journey by phone and email.
• Respond to inquiries and coordinate appointments.
• Build strong relationships through regular communication.
• Collaborate with internal teams to deliver outcomes.

Skills

Communication

Relationship-building

Problem-solving

Team collaboration

Job description

Looking for a role where you can make a genuine difference every day? We're partnering with a growing healthcare organisation that is dedicated to improving lives through exceptional customer care. As a Customer Experience Specialist, you'll become a trusted point of contact for customers, helping them navigate their healthcare journey while delivering outstanding support via phone and email.

This opportunity is perfect for someone who loves connecting with people, solving problems, and creating positive customer experiences. Whether your background is in customer service, retail, hospitality, travel, healthcare, banking, or contact centres, we'd love to hear from you.

Why You'll Love This Role

• Meaningful work that positively impacts customers' lives
• Comprehensive onboarding and training provided
• Genuine career progression and development opportunities
• Supportive, collaborative, and social team culture
• Monday to Friday hours with no weekend work
• Long-term stability within a growing organisation

Customer Experience Specialist

Pyrmont | Full-Time Permanent Opportunity
$70,000 + Super
Career Development & Internal Progression Opportunities

Looking for a role where you can make a genuine difference every day? We're partnering with a growing healthcare organisation that is dedicated to improving lives through exceptional customer care. As a Customer Experience Specialist, you'll become a trusted point of contact for customers, helping them navigate their healthcare journey while delivering outstanding support via phone and email.

This opportunity is perfect for someone who loves connecting with people, solving problems, and creating positive customer experiences. Whether your background is in customer service, retail, hospitality, travel, healthcare, banking, or contact centres, we'd love to hear from you.

Why You'll Love This Role

• Meaningful work that positively impacts customers' lives
• Comprehensive onboarding and training provided
• Genuine career progression and development opportunities
• Supportive, collaborative, and social team culture
• Monday to Friday hours with no weekend work
• Long-term stability within a growing organisation

What You'll Be Doing

• Supporting customers throughout their healthcare journey
• Providing friendly and professional assistance via phone and email
• Building strong customer relationships through regular communication
• Responding to enquiries and coordinating appointments
• Following up with customers to ensure an outstanding experience
• Working closely with internal teams to deliver the best outcomes

About You

• Atleast 1 year of experience in customer-facing roles such as customer service, retail, hospitality, travel, healthcare, banking, administration, or contact centres
• A professional and engaging communication style
• Passionate about helping people and delivering exceptional service
• Strong relationship-building and problem-solving skills
• Comfortable learning new systems and processes
• Positive attitude with a team-first mindset

Ready for Your Next Career Move? If you're looking for a rewarding customer service role where you can build meaningful relationships, develop your career, and be part of a supportive team, we'd love to hear from you.