Inbound Customer Support Specialist – Mon-Fri, 9am-5pm

HR Partners; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free parking near office

Job summary

Randstad in Sydney's Frenchs Forest office seeks a customer service professional to be the voice of leading brands, guiding customers through queries and solving problems on the spot.

You will handle inbound calls, record details in CRM, and follow up with emails, contributing to a supportive team that values service quality and growth.

This full-time role suits retail, hospitality or reception backgrounds seeking stability and a clear career path.

Qualifications

• Experience in customer service, retail, hospitality, reception or contact centres.
• Comfortable working with computers.
• Happy to complete a routine National Police Clearance.

Responsibilities

• Manage inbound customer calls with empathy, patience, and clear communication
• Troubleshoot customer enquiries and deliver practical, first-call resolutions
• Accurately record case details, notes, and outcomes in internal CRM databases
• Handle follow-up emails and administrative tasks to ensure seamless service delivery

Skills

Customer service

Communication

Computer literacy

Tools

CRM system

Job description

Randstad in Sydney's Frenchs Forest office seeks a customer service professional to be the voice of leading brands, guiding customers through queries and solving problems on the spot.

You will handle inbound calls, record details in CRM, and follow up with emails, contributing to a supportive team that values service quality and growth.

This full-time role suits retail, hospitality or reception backgrounds seeking stability and a clear career path.