Customer Service & Fulfillment Specialist (Hybrid)

Cellnet Group; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid days

Product discounts

Team events

Employee Assistance Program (EAP)

Job summary

Cellnet Group is seeking a customer‑focused Customer Service Representative to join our Australian team at the Brisbane head office in Spring Hill. You will handle customer inquiries, process orders, and coordinate with warehouses and internal teams to ensure timely resolutions.

The role emphasises ownership, proactive communication, and high accuracy. Experience in wholesale, distribution, or ERP systems like Infor M3 is advantageous, with hybrid team collaboration across Australia and New

Qualifications

• Previous experience in customer service, administration, order processing or a similar role.
• Excellent written and verbal communication skills.
• A strong sense of ownership and follow‑through.
• Strong attention to detail and a high level of accuracy.
• Good organisational skills and the ability to manage competing priorities.
• A proactive, solutions‑focused approach.
• Confidence using Microsoft Office, particularly Outlook and Excel.

Responsibilities

• Manage incoming customer enquiries via email and phone, providing professional and accurate responses.
• Process customer orders accurately and efficiently, including manual orders and EDI‑related enquiries.
• Monitor order progress, stock availability, backorders and delivery timeframes, and proactively follow up on outstanding orders and delays.
• Liaise with warehouse teams, freight providers and internal departments to investigate delivery delays, tracking enquiries and missing shipments.
• Manage customer returns, warranty claims, credits and Return Authorisations (RAs) in line with company procedures.
• Work closely with Sales, Product, Finance, Warehouse and Operations teams, as well as colleagues in New Zealand, to resolve customer issues.
• Identify recurring issues and suggest improvements to customer service processes.

Skills

Customer service

Order processing

Communication

MS Office

Attention to detail

Organisation

Problem solving

Relationship building

Tools

Infor M3 ERP

EDI

Excel

Job description

Cellnet Group is seeking a customer‑focused Customer Service Representative to join our Australian team at the Brisbane head office in Spring Hill. You will handle customer inquiries, process orders, and coordinate with warehouses and internal teams to ensure timely resolutions.

The role emphasises ownership, proactive communication, and high accuracy. Experience in wholesale, distribution, or ERP systems like Infor M3 is advantageous, with hybrid team collaboration across Australia and New