Customer Experience & Sales Consultant (Hybrid)

Telstra Corporation; Sydney; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

27 days annual leave

Hybrid work in North Sydney office

Dress for your Day policy

16 weeks parental leave

Ongoing training and careerdevelopment

Discounts from retailers

Job summary

Telstra Retail is seeking a part-time Customer Service Sales Consultant to handle inbound inquiries by phone and email, build rapport with customers, and ensure every interaction exceeds expectations in a fast-paced environment.

Based in Sydney, the role offers hybrid work options, a supportive team, and extensive training, with opportunities to develop your customer service and sales skills while contributing to Telstra's reputation for service excellence.

Qualifications

• Experience in a customer service environment - call centre/retail/hospitality.
• Excellent verbal and written communication skills.
• Problem-solving and ability to resolve complex or ambiguous customer issues.

Responsibilities

• Manage and prioritise a combination of inbound phone and email-based customer cases and queries.
• Develop excellent rapport over the phone or face to face to foster strong customer and internal relationships.
• Identify complex problems and resolve them or escalate where a resolution may not be achievable.

Job description

Telstra Retail is seeking a part-time Customer Service Sales Consultant to handle inbound inquiries by phone and email, build rapport with customers, and ensure every interaction exceeds expectations in a fast-paced environment.

Based in Sydney, the role offers hybrid work options, a supportive team, and extensive training, with opportunities to develop your customer service and sales skills while contributing to Telstra's reputation for service excellence.