Customer Service Representative

Cellnet Group; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid days

Product discounts

Team events

Employee Assistance Program (EAP)

Job summary

Cellnet Group is seeking a customer‑focused Customer Service Representative to join our Australian team at the Brisbane head office in Spring Hill. You will handle customer inquiries, process orders, and coordinate with warehouses and internal teams to ensure timely resolutions.

The role emphasises ownership, proactive communication, and high accuracy. Experience in wholesale, distribution, or ERP systems like Infor M3 is advantageous, with hybrid team collaboration across Australia and New

Qualifications

• Previous experience in customer service, administration, order processing or a similar role.
• Excellent written and verbal communication skills.
• A strong sense of ownership and follow‑through.
• Strong attention to detail and a high level of accuracy.
• Good organisational skills and the ability to manage competing priorities.
• A proactive, solutions‑focused approach.
• Confidence using Microsoft Office, particularly Outlook and Excel.

Responsibilities

• Manage incoming customer enquiries via email and phone, providing professional and accurate responses.
• Process customer orders accurately and efficiently, including manual orders and EDI‑related enquiries.
• Monitor order progress, stock availability, backorders and delivery timeframes, and proactively follow up on outstanding orders and delays.
• Liaise with warehouse teams, freight providers and internal departments to investigate delivery delays, tracking enquiries and missing shipments.
• Manage customer returns, warranty claims, credits and Return Authorisations (RAs) in line with company procedures.
• Work closely with Sales, Product, Finance, Warehouse and Operations teams, as well as colleagues in New Zealand, to resolve customer issues.
• Identify recurring issues and suggest improvements to customer service processes.

Skills

Customer service

Order processing

Communication

MS Office

Attention to detail

Organisation

Problem solving

Relationship building

Tools

Infor M3 ERP

EDI

Excel

Job description

Deliver Excellent Customer Service | Empowered Decision Making | Competitive Salary

Cellnet is the leading distributor of consumer electronics and mobile accessories across Australia and New Zealand. As part of the Wentronic Group, we work with well‑known global brands and major retail and telecommunications customers.

We are looking for a motivated, organised and customer-focused Customer Service Representative to join our Australian Customer Service team at our Brisbane head office in Spring Hill, reporting to the Customer Service Manager.

About the role

This is a varied, hands‑on role where you'll be responsible for managing customer enquiries, processing orders, resolving issues and ensuring customers receive timely, accurate and professional support. You'll take ownership of customer enquiries from start to finish; following through, keeping customers informed and making sure issues are resolved.

Key responsibilities

Manage incoming customer enquiries via email and phone, providing professional and accurate responses.

Process customer orders accurately and efficiently, including manual orders and EDI‑related enquiries.

Monitor order progress, stock availability, backorders and delivery timeframes, and proactively follow up on outstanding orders and delays.

Liaise with warehouse teams, freight providers and internal departments to investigate delivery delays, tracking enquiries and missing shipments.

Manage customer returns, warranty claims, credits and Return Authorisations (RAs) in line with company procedures.

Work closely with Sales, Product, Finance, Warehouse and Operations teams, as well as colleagues in New Zealand, to resolve customer issues.

Identify recurring issues and suggest improvements to customer service processes.

About you

You are someone who takes pride in their work, communicates confidently and enjoys helping customers. You enjoy being empowered to take ownership of and resolve customer enquiries. You’re comfortable in a fast‑paced environment, can juggle multiple priorities and build strong relationships with both customers and internal teams.

To be successful, you will have:

Previous experience in customer service, administration, order processing or a similar role.

Excellent written and verbal communication skills.

A strong sense of ownership and follow‑through.

Strong attention to detail and a high level of accuracy.

Good organisational skills and the ability to manage competing priorities.

A proactive, solutions‑focused approach.

Confidence using Microsoft Office, particularly Outlook and Excel.

The ability to work independently while contributing positively to a team.

A reliable, positive attitude and a willingness to learn.

Highly regarded, but not essential:

Experience in wholesale, distribution, logistics or consumer electronics.

Experience using ERP systems such as Infor M3.

Experience managing warranty claims, returns or freight enquiries.

Our culture

At Cellnet, how we work together matters just as much as what we achieve.

We value humility, collaboration, accountability, and open communication. We encourage initiative, welcome new ideas, and believe the best solutions often come from those closest to the work. While we’re serious about results, we also believe work should be enjoyable, with regular team lunches, social events, and a genuinely collaborative team environment.

Why join Cellnet?

Be part of an established and fast‑growing ANZ business representing well‑known consumer electronics brands.

Join a small, supportive team where your work is seen and valued.

Full training on our systems and processes, including our ERP (Infor M3).

A varied role where no two days are the same, with the opportunity to develop your skills across customer service, logistics and operations.

Work closely with colleagues across Australia and New Zealand.

Hybrid days, product discounts, team events.

Access to our Employee Assistance Program (EAP).