Senior Customer Communications Fulfillment Specialist

Origin; Melbourne; Sur place; AUD 80 000 - 110 000; Plein temps

Résumé du poste

Origin in Melbourne seeks an experienced Communications Fulfilment professional to deliver essential customer communications across email and print. You will manage data, templates, and approvals, coordinating with suppliers and stakeholders in a fast-paced environment.

You’ll work across HTML templates, mail merge and CRM platforms, ensuring accurate, timely delivery and data quality while driving process improvements and automation.

Qualifications

• Experience delivering complex customer communications across digital and print channels.
• Background with mailhouse or print production is preferred.
• Proficiency with HTML emails, mail merge and CRM/composition tools.
• Strong Excel and data manipulation skills.
• Excellent stakeholder and supplier management.

Responsabilités

• Manage customer communications from brief through development, approvals, testing and deployment.
• Build and maintain personalised email and print communications using HTML, mail merge, Salesforce and composition tools.
• Prepare and validate customer datasets, ensuring data quality across targeting and formatting.
• Coordinate mailhouses and print suppliers, overseeing production, lodgement and delivery reconciliation.
• Foster strong stakeholder relationships, secure approvals and manage costs while improving workflows.

Connaissances

Stakeholder management

Attention to detail

Prioritization

Data manipulation

Excel proficiency

Outils

HTML email templates

Mail merge

Salesforce

CRM platforms

Composition platforms

Description du poste

Origin in Melbourne seeks an experienced Communications Fulfilment professional to deliver essential customer communications across email and print. You will manage data, templates, and approvals, coordinating with suppliers and stakeholders in a fast-paced environment.

You’ll work across HTML templates, mail merge and CRM platforms, ensuring accurate, timely delivery and data quality while driving process improvements and automation.