Customer Service Experience Specialist | Eastern Creek

Katz Recruitment; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

GENERAL AUSTRALIA is seeking a Customer Service Experience Specialist to join our team in Eastern Creek. You will manage ongoing business customer orders, stock availability, deliveries and returns, collaborating closely with sales, operations and supply chain to ensure smooth, accurate service.

This role focuses on maintaining strong customer relationships in a fast-paced B2B environment, requiring attention to detail and the ability to juggle multiple orders and priorities.

Qualifications

• Experience in B2B customer service, account coordination or internal sales.
• Experience in manufacturing/wholesale or product-based environments preferred.
• Ability to manage multiple orders and priorities.

Responsibilities

• Processing and managing customer orders through the ERP system.
• Managing forward and back orders and delivery dates.
• Responding to customer enquiries regarding stock, orders and service.
• Liaising with sales, operations, supply chain and warehouse teams.
• Resolving delivery issues, discrepancies and customer concerns.
• Processing returns, credits and warranty claims.
• Supporting service and administrative activities.
• Maintaining accurate customer and order information.

Skills

B2B customer service

Account coordination

Internal sales

Customer experience

Tools

ERP system

Job description

Customer Service Experience Specialist | Eastern Creek

• B2B Customer Service
• work with ongoing business customers and accounts
• ensuring orders and customer requirements are managed accurately

• B2B Customer Service
• work with ongoing business customers and accounts
• ensuring orders and customer requirements are managed accurately

Bring your customer service and account management experience to a fast-paced B2B environment where you'll manage customer orders, solve problems and work closely with sales, operations and supply chain.

GENERAL AUSTRALIA (formerly Fujitsu General Australia) - A leading supplier of air conditioning solutions.

About General Australia

GENERAL AUSTRALIA is a leading supplier of air conditioning solutions. At General Australia, we're not just a leading supplier of air conditioning solutions — we're your partners in creating perfect climates.

With a strong focus on research and manufacturing, we deliver world-class air conditioning products that represent the pinnacle of innovation and performance. Our range is a testament to versatility and style, offering cost-effective solutions for every need, whether you're cooling a cosy home or a bustling business.

Our lineup includes sleek, designer options that seamlessly blend with modern interiors, proving that functionality and aesthetics can go hand in hand. But we don't stop at delivering top-notch products. Our commitment extends to providing unparalleled service through a robust network of offices, warehouses, and service technicians located in every major capital city across Australia.

We're driven by a simple goal: to be Australia's Favourite Air. That means going beyond being a leading air conditioning brand — it means being the best company to work with, ensuring every interaction is marked by quality, reliability, and exceptional customer care.

When it comes to teamwork, we turn every challenge into success — PRESTO — because together, with a little magic, we're unstoppable.

Opportunity

If you enjoy building relationships with customers, keeping orders moving and solving problems when things don't go to plan, this could be a great opportunity.

We're looking for an experienced Customer Service Experience Specialist to join an established and reputable organisation based in Eastern Creek.

This isn't a traditional call centre role. You'll work with ongoing business customers and accounts, managing orders, stock availability, deliveries, returns and customer issues while working closely with internal sales, operations and supply chain teams.

The Role

You’ll be responsible for providing a high level of customer service while ensuring orders and customer requirements are managed accurately and efficiently.

• Processing and managing customer orders through the ERP
• Managing forward and back orders and delivery dates
• Responding to customer enquiries regarding stock, orders and service
• Liaising with sales, operations, supply chain and warehouse teams
• Resolving delivery issues, discrepancies and customer concerns
• Processing returns, credits and warranty claims
• Supporting service and administrative activities
• Maintaining accurate customer and order information
• Building strong ongoing relationships with business customers

You’ll need to be comfortable working in a busy environment where there are multiple customers, orders and priorities to manage simultaneously.

Ideal Candidate

You’ll bring previous B2B customer service, account coordination, internal sales or customer experience experience, ideally from a manufacturing, wholesale, distribution or other product-based environment.

We're looking for someone who:

• Has experience managing ongoing business customer relationships
• Is confident handling orders and customer enquiries
• Has worked with an ERP or similar business system
• Has strong attention to detail
• Can manage competing priorities
• Has excellent communication and phone skills
• Enjoys solving customer problems
• Works well across sales, operations and supply chain
• Is reliable, professional and genuinely customer-focused

Experience with returns, warranties, stock management or wholesale will be highly regarded.

Why Join

You’ll join an established and reputable organisation with a strong focus on customer experience, teamwork and employee development.

It’s an opportunity to build on your customer service experience within a professional B2B environment where you’ll work with customers, sales and operational teams every day.

If you're an experienced B2B customer service professional who enjoys managing customer relationships, solving problems and keeping things moving, we'd like to hear from you.