Customer Experience Specialist – Order & Delivery

Ridley; City of Brisbane; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid working arrangement

Permanent position after conversion

Stable Mon-Fri roster

Job summary

Synergie Australia is seeking a Customer Service Representative for a trusted client in Northgate, QLD. The role focuses on delivering exceptional service across multiple channels, responding to enquiries, and managing bookings and records with Salesforce.

A hybrid work arrangement is available after permanent conversion. The ideal candidate will have prior contact centre experience, strong communication, and excellent data entry accuracy, with a proactive customer-focused approach and the

Qualifications

• Previous experience in customer service or contact centre
• Excellent written and verbal communication
• Strong time management and organisational skills
• High attention to detail and data accuracy

Responsibilities

• Deliver exceptional customer service while supporting national accounts and handling enquiries across multiple channels
• Respond to customer enquiries via phone and email
• Manage customer requests through Salesforce and internal systems
• Coordinate service bookings and scheduling requirements
• Resolve customer issues and complaints professionally
• Maintain accurate customer records and account information
• Liaise with internal departments to ensure service delivery standards are met
• Work within KPI and service level expectations
• Build strong relationships with customers and stakeholders

Skills

Strong communication

Customer service experience

Data entry accuracy

Microsoft Office proficiency

Multitasking

Tools

Salesforce CRM

Job description

Synergie Australia is seeking a Customer Service Representative for a trusted client located in Northgate, QLD

What you will be required to do:

• You'll be responsible for delivering exceptional customer service while supporting national accounts and managing customer enquiries across multiple channels.
• Responding to customer enquiries via phone and email
• Managing customer requests through Salesforce and internal systems
• Coordinating service bookings and scheduling requirements
• Resolving customer issues and complaints in a professional manner
• Maintaining accurate customer records and account information
• Liaising with internal departments to ensure service delivery standards are met
• Working within KPI and service level expectations
• Building strong relationships with customers and stakeholders

To be successful in the role you will:

• Previous experience within a customer service or contact centre environment
• Strong communication skills, both written and verbal
• Excellent organisational and time management abilities
• High attention to detail and data entry accuracy
• Proficiency with Microsoft Office Suite
• Ability to multitask and manage competing priorities
• Experience using Salesforce or other CRM systems will be highly regarded
• A positive attitude and strong customer-focused approach

What’s on offer for you:

• Opportunity to join a leading national organisation
• Potential to transition into a permanent position after three months
• Supportive and collaborative team environment
• Career development and progression opportunities
• Hybrid working arrangement available upon permanent conversion
• Stable Monday to Friday roster

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