CUSTOMER SERVICE & INTERNAL SALES REPRESENTATIVE

ESE Consulting; Heathcote; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary + Super

Stable, full-time role

Supportive team

Job summary

ESE Consulting in Victoria is seeking a Customer Service & Internal Sales Representative to be the first point of contact for customers across phone, email, counter and digital channels. You will manage customer relationships end-to-end, support internal sales, coordinate with production, service and logistics, and convert enquiries into sales.

Only Australian residents with unrestricted working rights will be considered.

Qualifications

• Experience in customer service and/or internal sales.
• Strong verbal and written communication skills.
• Confident phone manner with the ability to build rapport.
• High attention to detail and strong organisational skills.
• Ability to manage multiple enquiries and competing priorities.
• Competent with CRM systems, invoicing software, email, and MS Office.

Responsibilities

• Act as the primary contact for customer enquiries via phone, email, counter, and social media.
• Develop strong product knowledge to confidently explain options, specifications, pricing, and lead times.
• Prepare, issue, and follow up accurate quotes with strong attention to detail.
• Proactively follow up warm leads to maximise conversion.
• Handle parts enquiries and process orders when required.
• Provide high-quality after-sales support, including service, rework, and warranty enquiries.
• Convert inbound enquiries into confirmed orders.
• Upsell and cross-sell accessories and upgrades where appropriate.
• Maintain accurate customer, quote, and order records in CRM and internal systems.
• Assist with invoicing, deposits, payments, and related documentation.
• Utilise VicRoads portal.

Skills

Customer service

Internal sales

Communication

Phone etiquette

Attention to detail

CRM familiarity

MS Office

Tools

CRM software

Invoicing software

MS Office

Job description

CUSTOMER SERVICE & INTERNAL SALES REPRESENTATIVE

We are seeking a Customer Service & Internal Sales Representative to be the first point of contact for customers across phone, email, counter, and digital channels.

This role is key to delivering outstanding customer service while supporting internal sales activity and coordinating effectively with production, service, and logistics teams.

You’ll manage customer relationships end-to-end, from initial enquiry through to delivery and after-sales support and play a vital role in converting enquiries into sales.

Please note: Only Australian residents with unrestricted working rights will be considered for this role. Applicants must have the legal right to work in Australia on a permanent basis. Unfortunately, candidates requiring visa sponsorship or holding temporary work visas are not eligible for consideration.

Key Responsibilities

Act as the primary contact for customer enquiries via phone, email, counter, and social media

Develop strong product knowledge to confidently explain options, specifications, pricing, and lead times

Prepare, issue, and follow up accurate quotes with strong attention to detail

Proactively follow up warm leads to maximise conversion

Handle parts enquiries and process orders when required

Provide high-quality after‑sales support, including service, rework, and warranty enquiries

Convert inbound enquiries into confirmed orders

Upsell and cross‑sell accessories and upgrades where appropriate

Maintain accurate customer, quote, and order records in CRM and internal systems

Assist with invoicing, deposits, payments, and related documentation

Technical & Service Support

Manage technical service calls and escalated where required

Coordinate customer communication regarding servicing, repairs, and rework

Support warranty claims and service bookings

Administration & Systems

Complete general administrative tasks, data entry, and record maintenance

Maintain accurate customer files and documentation

Operations & Team Support

Assist with booking and coordinating freight

Work closely with production, workshop, service, and management teams

Provide general office coverage including reception, phones, and shared rosters

Support the wider team during peak periods or leave coverage

About the Role

About the Role

We are seeking a Customer Service & Internal Sales Representative to be the first point of contact for customers across phone, email, counter, and digital channels.

This role is key to delivering outstanding customer service while supporting internal sales activity and coordinating effectively with production, service, and logistics teams.

You’ll manage customer relationships end-to-end, from initial enquiry through to delivery and after-sales support and play a vital role in converting enquiries into sales.

Please note: Only Australian residents with unrestricted working rights will be considered for this role. Applicants must have the legal right to work in Australia on a permanent basis. Unfortunately, candidates requiring visa sponsorship or holding temporary work visas are not eligible for consideration.

Key Responsibilities

Customer Service & Sales

• Act as the primary contact for customer enquiries via phone, email, counter, and social media




• Develop strong product knowledge to confidently explain options, specifications, pricing, and lead times




• Prepare, issue, and follow up accurate quotes with strong attention to detail




• Proactively follow up warm leads to maximise conversion




• Handle parts enquiries and process orders when required




• Provide high-quality after‑sales support, including service, rework, and warranty enquiries

Internal Sales & Order Processing

• Convert inbound enquiries into confirmed orders




• Upsell and cross‑sell accessories and upgrades where appropriate




• Maintain accurate customer, quote, and order records in CRM and internal systems




• Assist with invoicing, deposits, payments, and related documentation

Technical & Service Support

• Manage technical service calls and escalated where required




• Coordinate customer communication regarding servicing, repairs, and rework




• Support warranty claims and service bookings

Administration & Systems

• Complete general administrative tasks, data entry, and record maintenance




• Maintain accurate customer files and documentation




• Utilise VicRoads portal

Operations & Team Support

• Assist with booking and coordinating freight




• Work closely with production, workshop, service, and management teams




• Provide general office coverage including reception, phones, and shared rosters




• Support the wider team during peak periods or leave coverage

Skills & Experience

Essential

• Experience in customer service and/or internal sales




• Strong verbal and written communication skills




• Confident phone manner with the ability to build rapport




• High attention to detail and strong organisational skills




• Ability to manage multiple enquiries and competing priorities




• Competent with CRM systems, invoicing software, email, and MS Office

Desirable

• Experience in manufacturing, automotive, marine, or trailer industries




• Experience with CRM or ERP systems

Personal Attributes

• Customer-focused with a friendly, professional approach




• Sales-driven with a natural ability to close enquiries




• Reliable, proactive, and self‑motivated




• Team‑oriented with a hands‑on, adaptable attitude




• Comfortable working in a fast‑paced, practical environment

What’s on Offer

• Attractive salary package of $65,000 + Super




• Stable, full‑time role




• Support