HVAC Technical Customer Support Specialist | Step Into an Office-Based Role

Katz Recruitment; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Amazing culture

Great training and development

Employee perks

Job summary

GENERAL AUSTRALIA is seeking an HVAC Technical Customer Support Specialist based in Sydney, with options to work from other Australian offices. You will blend technical support, troubleshooting, warranty and service operations while remaining connected to field and workshop environments.

The role offers a practical pathway away from tools, with training, and exposure to service operations, product development and customer care across multiple locations.

Qualifications

• Refrigeration and Air Conditioning trade qualifications.
• Current ARCtick licence.
• Supervisor or Contractors licence.
• Customer service experience.
• Relevant industry and field experience.
• Strong technical and product knowledge.
• Good computer skills.
• Logical and practical approach to problem solving.
• Strong communication and relationship-building skills.
• Genuine customer focus and teamwork.

Responsibilities

• Provide technical advice and support to trade and retail customers.
• Assist with customer complaints and technical enquiries.
• Support service agents with repairs and service requirements.
• Assist with warranty claims, warranty parts and labour claims.
• Support spare parts personnel with technical information and order requirements.
• Attend service calls and commissioning activities for training.
• Assist in the workshop where required.
• Provide limited product installation support.
• Assist with developing training materials and training service agents.
• Keep product and technical knowledge up to date.
• Prepare service reports and provide feedback on product issues.
• Assist with developing service procedures and processes.
• Support field service claims and spare parts orders.
• Identify and report persistent or unusual technical issues.

Skills

RAC trade qualifications

ARCtick licence

Supervisor/Contractor licence

Customer service

Field experience

Technical knowledge

Computer skills

Problem solving

Tools

CRM software

MS Office

Job description

HVAC Technical Customer Support Specialist | Step Into an Office-Based Role

• Multiple locations — Sydney, Brisbane, Adelaide, Melbourne or Perth
• Stay connected to field and workshop environments while building your technical
• Combine technical support, troubleshooting, warranty and service operations

• Multiple locations — Sydney, Brisbane, Adelaide, Melbourne or Perth
• Stay connected to field and workshop environments while building your technical
• Combine technical support, troubleshooting, warranty and service operations

GENERAL AUSTRALIA (formerly Fujitsu General Australia) - A leading supplier of air conditioning solutions.

About General Australia

GENERAL AUSTRALIA is a leading supplier of air conditioning solutions. At General Australia, we're not just a leading supplier of air conditioning solutions — we're your partners in creating perfect climates.With a strong focus on research and manufacturing, we deliver world-class air conditioning products that represent the pinnacle of innovation and performance. Our range is a testament to versatility and style, offering cost-effective solutions for every need, whether you're cooling a cosy home or a bustling business.Our lineup includes sleek, designer options that seamlessly blend with modern interiors, proving that functionality and aesthetics can go hand in hand. But we don't stop at delivering top-notch products. Our commitment extends to providing unparalleled service through a robust network of offices, warehouses, and service technicians located in every major capital city across Australia.We're driven by a simple goal: to be Australia's Favourite Air. That means going beyond being a leading air conditioning brand — it means being the best company to work with, ensuring every interaction is marked by quality, reliability, and exceptional customer care.

When it comes to teamwork, we turn every challenge into success — PRESTO — because together, with a little magic, we're unstoppable.

HVAC Technical Support Specialist - Get off the tools while using your expertise!

• Established global organisation
• Amazing culture, great training and employee perks
• Supportive team with strong leadership

Technical Support | Refrigeration & Air Conditioning | Multiple Australian Locations

What's on offer

• National opportunity — work from an office in Sydney, Brisbane, Adelaide, Melbourne or Perth
• Flexible working hours — typically 9am–5pm or 8am–4pm, with earlier/later options available
• Technical role combining customer support, product knowledge and problem-solving
• Opportunity to stay connected with field and workshop environments
• Exposure to training, service operations and product development
• Opportunity to work with service agents, dealers, contractors and internal teams
• Variety across technical support, warranty, spare parts and service operations

About the Role

Love solving technical problems and helping people find the right solution?

This is an opportunity to put your refrigeration and air-conditioning expertise to work in a role that goes beyond traditional technical support.

You’ll provide technical advice to customers, service agents and internal teams while staying connected to the products through field, workshop and service exposure.

You’ll also have the opportunity to contribute to training, warranty support, service processes and product feedback — giving you plenty of variety and ways to use your industry knowledge.

Key Responsibilities

• Provide technical advice and support to trade and retail customers
• Assist with customer complaints and technical enquiries
• Support service agents with repairs and service requirements
• Assist with warranty claims, warranty parts and labour claims
• Support spare parts personnel with technical information and order requirements
• Attend service calls and commissioning activities for training
• Assist in the workshop where required
• Provide limited product installation support
• Assist with developing training materials and training service agents
• Keep product and technical knowledge up to date
• Prepare service reports and provide feedback on product issues
• Assist with developing service procedures and processes
• Support field service claims and spare parts orders
• Identify and report persistent or unusual technical issues

About You

• Refrigeration and Air Conditioning trade qualifications
• Current ARCtick licence
• Supervisors or Contractors licence
• Customer service experience
• Relevant industry and field experience
• Strong technical and product knowledge
• Good computer skills
• A logical and practical approach to problem solving
• Strong communication and relationship-building skills
• A genuine customer focus
• The ability to work collaboratively as part of a team

A First Aid certificate, driver's licence and people management experience would also be desirable.

Why Join?

If you enjoy variety and want to keep building on your technical expertise, this role gives you the opportunity to work across more than just one area of the business.

You’ll combine technical support, customer service, service operations, training and product development, while staying connected to the practical side of the industry.

And with offices across Sydney, Brisbane, Adelaide, Melbourne and Perth, there's flexibility around where you can be based, along with some flexibility around your working hours.