Customer Service & Data Entry Coordinator

Fienza Factory Pty Ltd; Narangba; On-site; AUD 60,000 - 80,000; Full time

Job summary

Cortani Interiors in Queensland is seeking a dedicated data entry and customer service coordinator to join our growing team in Narangba. The role requires accuracy, strong organizational skills, and the ability to juggle multiple tasks while supporting customers, sales, production, and installation crews.

You will manage orders, maintain records, and coordinate scheduling, invoicing, and documentation. A proactive, collaborative approach and experience in a busy office environment are essential

Qualifications

• Experience in the shower screen, glazing, building, construction, cabinetry, or manufacturing industries.
• Experience using Simpro or similar ERP software.
• Previous administration, scheduling, customer service, or office coordination experience.
• Experience working with builders, trades, or construction-related customers.

Responsibilities

• Accurately enter customer orders into company systems.
• Review job specifications, quotes, and drawings to ensure correct processing.
• Maintain accurate records and documentation.
• Ensure all customer information and job details are entered correctly.
• Respond to customer enquiries via phone and email.
• Provide professional assistance regarding orders, products, installations, and service requests.
• Log and track customer issues to ensure timely resolution.
• Liaise with internal departments to keep customers informed.
• Manage incoming calls and general office enquiries.
• Maintain digital filing and customer records.
• Process customer payments when required.
• Provide front-of-house reception support.
• Assist with general administrative duties across the business.
• Coordinate installation and service appointments.
• Manage builder portal communications and customer scheduling requests.
• Process requests relating to installations, glazing certificates, and service work.
• Communicate scheduling requirements clearly across departments.
• Prepare and issue invoices to customers.
• Review installer paperwork and enter completion details into company systems.
• Ensure completed jobs are invoiced accurately and promptly.
• Process and issue glazing certificates as required.
• Prepare and organise job paperwork.
• Assist with workflow coordination between office, factory, and installation teams.
• Ensure priority jobs are identified and communicated effectively.
• Support continuous improvement of administrative and operational processes.

Skills

Data entry accuracy

Time management

Multitasking

Customer service

Independence

Problem solving

Computer skills

Tools

Simpro ERP

Job description

Cortani Interiors in Queensland is seeking a dedicated data entry and customer service coordinator to join our growing team in Narangba. The role requires accuracy, strong organizational skills, and the ability to juggle multiple tasks while supporting customers, sales, production, and installation crews.

You will manage orders, maintain records, and coordinate scheduling, invoicing, and documentation. A proactive, collaborative approach and experience in a busy office environment are essential