Customer Success & After-Sales Coordinator

ABI Interiors; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Onsite gym

Pilates studio

Barista coffee onsite

Employee discount

Social events

Job summary

ABI Interiors seeks an After Sales Support Coordinator to join our Carrara HQ on the Gold Coast. You’ll respond to customer enquiries, provide support, and help deliver a positive customer experience from our busy HQ.

Responsibilities include multi-channel communications, coordinating deliveries, ensuring order accuracy, data recording, and cross‑team collaboration to resolve issues. You’ll help maintain ABI’s quality touchpoints and support returns processing.

Qualifications

• Experience in a customer service environment.
• Proficient with Apple systems and multiple programs.
• Familiarity with Salesforce / RingDNA / WooCommerce is advantageous.

Responsibilities

• Manage a daily customer caseload, responding to enquiries across phone, email and live chat.
• Liaise with courier partners on delivery enquiries and confirm details ahead of large deliveries.
• Ensure order accuracy by investigating and resolving any discrepancies.
• Accurately record customer information to support robust data capture.
• Collaborate across teams to resolve customer issues.
• Maintain a high standard of ABI customer experience across touchpoints.
• Process refunds and troubleshoot returns efficiently and accurately.

Skills

Customer service

Phone communication

Problem solving

Attention to detail

Data entry

Multi-tasking

Apple systems

Adaptability

Tools

Salesforce

WooCommerce

RingDNA

Job description

ABI Interiors seeks an After Sales Support Coordinator to join our Carrara HQ on the Gold Coast. You’ll respond to customer enquiries, provide support, and help deliver a positive customer experience from our busy HQ.

Responsibilities include multi-channel communications, coordinating deliveries, ensuring order accuracy, data recording, and cross‑team collaboration to resolve issues. You’ll help maintain ABI’s quality touchpoints and support returns processing.