Customer Service Coordinator

Coates; City Of Karratha; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Development and career progression

Employee discounts, benefits and Well‑

Purchased additional leave program

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave

Volunteering opportunities through Coa

Job summary

Coates Karratha is seeking a Customer Service Coordinator to join our close-knit team. As the first point of contact, you will manage enquiries, coordinate equipment solutions and support branch operations to create a positive customer experience.

You will work with a small team to deliver practical equipment solutions, manage a busy inbox and coordinate deliveries and servicing. A proactive, detail-focused mindset and strong communication skills are essential.

Qualifications

• Experience in customer service, administration, coordination or internal sales.
• Strong communication skills and confidence dealing with customers both in person and over the phone.
• The ability to manage competing priorities in a busy environment.
• A proactive mindset and the ability to determine what needs immediate attention and what can wait.
• Strong organisational skills and attention to detail.
• Confidence using systems such as Outlook, Teams, Word and Excel.
• A positive attitude and willingness to help wherever needed.

Responsibilities

• Deliver exceptional customer service via phone, email and face-to-face interactions.
• Manage customer enquiries and support requests through a shared inbox.
• Process hire documentation, quotations and customer requests.
• Coordinate equipment deliveries, pick-ups, transfers and servicing requirements.
• Build strong relationships with customers across a range of industries.
• Work closely with the branch team to deliver practical equipment solutions.
• Support the day-to-day running of a busy branch.
• Pitch in wherever needed to help customers and support the team.

Skills

Customer service

Administration

Coordination

Internal sales

Communication

Prioritization

Organisational skills

Outlook

Teams

Excel

Tools

Outlook

Teams

Word

Excel

Job description

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Permanent Full-Time I Monday to Friday roster

At Coates Karratha, we're looking for a Customer Service Coordinator who enjoys working with people and thrives as part of a close-knit team.

As the first point of contact for customers, you'll manage enquiries, coordinate equipment solutions and support the day-to-day operations of our branch. Working alongside a small team, you'll play an important role in creating a positive experience for customers while contributing to a supportive and collaborative workplace.

What you'll be doing

• Deliver exceptional customer service via phone, email and face-to-face interactions
• Manage customer enquiries and support requests through a shared inbox
• Process hire documentation, quotations and customer requests
• Coordinate equipment deliveries, pick-ups, transfers and servicing requirements
• Build strong relationships with customers across a range of industries
• Work closely with the branch team to deliver practical equipment solutions
• Support the day-to-day running of a busy branch
• Pitch in wherever needed to help customers and support the team

What you'll bring

• Experience in customer service, administration, coordination or internal sales
• Strong communication skills and confidence dealing with customers both in person and over the phone
• The ability to manage competing priorities in a busy environment
• A proactive mindset and the ability to determine what needs immediate attention and what can wait
• Strong organisational skills and attention to detail
• Confidence using systems such as Outlook, Teams, Word and Excel
• A positive attitude and willingness to help wherever needed

What You'll Get in Return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to the Government Parental Leave Scheme
• Volunteering opportunities through the Coates Foundation

Looking for More Reasons to Join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com.au to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.