Customer Service Coordinator

Coates Hire; Ballarat; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career progression

Flexible working options

Employee discounts and wellbeing

Purchased additional leave

Novated leasing

Paid parental leave

Volunteer opportunities

Job summary

Coates is seeking a Customer Service Coordinator for its Ballarat branch. You will be the crucial link between customers, sales teams, drivers and operations, ensuring safe, timely equipment solutions and smooth delivery processes.

Ideal candidates will bring strong communication, problem-solving and organisational skills, with ability to handle multiple priorities in a dynamic setting. A current driver’s licence is essential and local knowledge of Ballarat is beneficial.

Qualifications

• Experience in customer service, administration, retail, logistics, or coordination.
• Strong communication and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent problem-solving and organisational skills.
• Confidence dealing with a diverse range of customers, including challenging situations.

Responsibilities

• Deliver outstanding customer service via phone, email, and face-to-face interactions.
• Process customer hire requests accurately and efficiently.
• Coordinate equipment deliveries, pickups, transfers, changeovers, and breakdowns.
• Work closely with branch teams, drivers, sales representatives, and other locations to meet customer needs.
• Source equipment and identify the best solutions for customer requirements.
• Generate hire schedules, invoices, purchase orders, and other branch documentation.
• Assist with stocktake activities and general branch administration.
• Support branch KPI achievement relating to safety, customer experience, and revenue.
• Resolve customer enquiries and complaints professionally and efficiently.
• Assist with equipment run-ups, small deliveries, spotting, and other operational support activities.
• Maintain a clean, organised, and safe workplace.

Skills

Customer service

Administration

Logistics

Coordination

Retail

Job description

We're looking for a customer-focused and driven Customer Service Coordinator to join our Ballarat branch team. This is a fast-paced, hands-on role where no two days are the same. You'll be the key link between our customers, sales teams, drivers, and operations teams, helping deliver equipment solutions safely, efficiently, and on time.

If you enjoy building relationships, solving problems, and working in a collaborative team environment, we'd love to hear from you.

What You'll Be Doing

• Deliver outstanding customer service via phone, email, and face-to-face interactions.
• Process customer hire requests accurately and efficiently.
• Coordinate equipment deliveries, pickups, transfers, changeovers, and breakdowns.
• Work closely with branch teams, drivers, sales representatives, and other Coates locations to meet customer needs.
• Source equipment and identify the best solutions for customer requirements.
• Generate hire schedules, invoices, purchase orders, and other branch documentation.
• Assist with stocktake activities and general branch administration.
• Support branch KPI achievement relating to safety, customer experience, and revenue.
• Resolve customer enquiries and complaints professionally and efficiently.
• Assist with equipment run-ups, small deliveries, spotting, and other operational support activities where required.
• Maintain a clean, organised, and safe workplace while contributing to Coates' Safety First culture.

What You'll Bring

• Previous customer service, administration, retail, logistics, or coordination experience.
• Strong communication and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent problem-solving and organisational skills.
• Confidence dealing with a diverse range of customers, including challenging situations.
• Strong attention to detail and accuracy.
• Ability to work independently once trained.
• A proactive and team-focused approach.
• A current driver's licence is essential.

If you've got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

What you'll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available - let's discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.