Branch Manager

Coates; Newcastle-Maitland; Presencial; AUD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus Plan

Fully maintained tool of trade motor/“

Flexible working options

Development and career progression

Employee discounts, benefits and well‑

Purchased additional leave program

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave

Volunteering opportunities through the

Descripción de la vacante

Coates Thornton is seeking a Branch Manager to lead a team of customer and service professionals, safely delivering outstanding service and achieving branch KPIs. You will motivate staff, manage quotes and hire agreements, and oversee asset management and P&L performance.

The role emphasizes safety, customer loyalty, and delivering a cohesive One Team approach. A permanent full-time position with a bonus plan and a company vehicle is offered.

Formación

• Sales and operational management experience.
• Previous team leadership experience.
• A proven track record of delivering on KPIs.
• Demonstrated commercial acumen and customer focus.
• Excellent written and verbal communication skills.
• Strong computer literacy including Microsoft Office and customer databases.

Responsabilidades

• Accountability for branch performance with a focus on safety and KPI achievement.
• Lead and develop the branch team to deliver outstanding customer service.
• Guide, mentor and motivate staff to work as One Team.
• Develop quotes, raise purchase orders and enter hire agreements for customers.
• Oversee asset management and branch P&L performance.
• Manage fleet availability, utilisation and customer loyalty.

Conocimientos

Sales management

Team leadership

KPI delivery

Commercial acumen

Communication skills

Customer focus

Herramientas

Microsoft Office Suite

CRM databases

Descripción del empleo

Coates is proudly Australian owned and has a long history of supporting customers to deliver major projects. We provide end-to-end solutions across five key areas: Equipment Hire, Engineering Solutions, Industrial Solutions, Power & HVAC, and Training.

The next step in your career starts here…

• Permanent full-time position
• Bonus Plan
• Fully maintained tool of trade motor vehicle

At Coates Thornton our Branch Manager performs a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers.

You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates' customers.

You will enjoy a variety in your role including:

• Accountability for branch performance with a focus on safety and achieving KPI's associated with revenue, fleet utilisation and customer loyalty.
• Ensuring the safety of your team and Coates customers
• Guide and motivate staff to provide excellent customer service - a happy customer will be a returning customer!
• Create the best solution / outcome for our customers- develop quotes, raise purchase orders and enter hire agreements.
• Oversee Asset Management
• Manage branch P&L's and KPI's around fleet availability, fleet utilisation and customer loyalty.

What you'll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let's discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you'll bring to the role

• Sales and operational management experience
• Previous team leadership experience and developing a ‘One Team' cohesive mindset
• A track record of delivering on KPIs
• Demonstrated commercial acumen
• Excellent Communication skills, both written and verbal
• Strong computer literacy, including customer databases and Microsoft Office Suite

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.