Customer Service Coordinator

Coates; Ballarat; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Development and career progression

Flexible working options

Employee discounts, benefits and well‑

Purchased additional leave

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave

Volunteering opportunities through the

Job summary

Coates Hire Operations Pty Limited in Ballarat is seeking a Customer Service Coordinator to join our busy branch. This fast-paced, hands-on role links customers with sales, drivers and operations to deliver equipment safely, efficiently and on time.

You will handle customer inquiries by phone, email and face-to-face, process hire requests, coordinate deliveries and returns, and assist with branch administration and KPI targets.

Qualifications

• Previous customer service, administration, retail, logistics, or coordination experience.
• Strong communication and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent problem-solving and organisational skills.
• Confidence dealing with a diverse range of customers, including challenging situations.
• Strong attention to detail and accuracy.
• Ability to work independently once trained.
• A proactive and team-focused approach.
• A current driver's licence is essential.

Responsibilities

• Deliver outstanding customer service via phone, email, and face-to-face interactions.
• Process customer hire requests accurately and efficiently.
• Coordinate equipment deliveries, pickups, transfers, changeovers, and breakdowns.
• Work closely with branch teams, drivers, sales representatives, and other Coates locations to meet customer needs.
• Source equipment and identify the best solutions for customer requirements.
• Generate hire schedules, invoices, purchase orders, and other branch documentation.
• Assist with stocktake activities and general branch administration.
• Support branch KPI achievement relating to safety, customer experience, and revenue.
• Resolve customer enquiries and complaints professionally and efficiently.
• Assist with equipment run-ups, small deliveries, spotting, and other operational support activities where required.
• Maintain a clean, organised, and safe workplace while contributing to Coates' Safety First culture.

Skills

Customer service

Administration

Coordination

Communication

Problem solving

Attention to detail

Independent work

Team player

Job description

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We're looking for a customer-focused and driven Customer Service Coordinator to join our Ballarat branch team. This is a fast-paced, hands-on role where no two days are the same. You'll be the key link between our customers, sales teams, drivers, and operations teams, helping deliver equipment solutions safely, efficiently, and on time.

If you enjoy building relationships, solving problems, and working in a collaborative team environment, we'd love to hear from you.

What You'll Be Doing

• Deliver outstanding customer service via phone, email, and face-to-face interactions.
• Process customer hire requests accurately and efficiently.
• Coordinate equipment deliveries, pickups, transfers, changeovers, and breakdowns.
• Work closely with branch teams, drivers, sales representatives, and other Coates locations to meet customer needs.
• Source equipment and identify the best solutions for customer requirements.
• Generate hire schedules, invoices, purchase orders, and other branch documentation.
• Assist with stocktake activities and general branch administration.
• Support branch KPI achievement relating to safety, customer experience, and revenue.
• Resolve customer enquiries and complaints professionally and efficiently.
• Assist with equipment run-ups, small deliveries, spotting, and other operational support activities where required.
• Maintain a clean, organised, and safe workplace while contributing to Coates' Safety First culture.

What You'll Bring

• Previous customer service, administration, retail, logistics, or coordination experience.
• Strong communication and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent problem-solving and organisational skills.
• Confidence dealing with a diverse range of customers, including challenging situations.
• Strong attention to detail and accuracy.
• Ability to work independently once trained.
• A proactive and team-focused approach.
• A current driver's licence is essential.

If you've got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

What you'll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available - let's discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.