Customer Service Coordinator

Coates Hire Operations Pty Limited; Town Of Port Hedland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Wellbeing support

Purchased leave

Novated leasing

Salary sacrifice

Paid parental leave

Career development

Volunteer opportunities

Inclusive culture

Job summary

Coates Port Hedland is seeking a Customer Service Coordinator to be the first point of contact for customers and to support mining, industrial, construction and infrastructure projects in the region. You will manage inquiries across phone, email and walk-in interactions, coordinate equipment solutions and assist day-to-day branch operations in a hands-on, collaborative environment.

You’ll thrive in a busy setting, confidently handling calls, emails and in-person visits, and bringing a positive

Qualifications

• Experience in customer service, administration, coordination or internal sales.
• Strong communication skills and confidence dealing with customers both in person and over the phone.
• The ability to manage competing priorities in a busy environment.
• A proactive mindset and the ability to determine what needs immediate attention and what can wait.
• Strong organisational skills and attention to detail.
• Confidence using systems such as Outlook, Teams, Word and Excel.

Responsibilities

• Deliver exceptional customer service via phone, email and face-to-face interactions
• Manage customer enquiries and support requests through a shared inbox
• Process hire documentation, quotations and customer requests
• Coordinate equipment deliveries, pick-ups, transfers and servicing requirements
• Build strong relationships with customers across a range of industries
• Work closely with the branch team to deliver practical equipment solutions
• Support the day-to-day running of a busy branch
• Pitch in wherever needed to help customers and support the team

Skills

Customer service

Administration

Coordination

Internal sales

Outlook

Teams

Word

Excel

Job description

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Support customers across the industries that keep Port Hedland moving.

Permanent Full-Time | Port Hedland, WA | Monday to Friday 7am to 3pm

As a Customer Service Coordinator at Coates Port Hedland, you'll be the first point of contact for customers and play a key role in supporting some of the region's mining, industrial, construction and infrastructure projects.

This is a varied role where no two days are the same. You'll manage customer enquiries across phone, email and face-to-face interactions while helping coordinate equipment solutions and supporting day-to-day branch operations. Working alongside a close-knit team, you'll enjoy a hands-on environment where everyone pitches in to get the job done.

You’ll thrive in this role if you enjoy being busy, can confidently manage phone calls, emails and walk-in customers and bring a positive, can-do attitude to everything you do.

What you'll be responsible for

• Deliver exceptional customer service via phone, email and face-to-face interactions
• Manage customer enquiries and support requests through a shared inbox
• Process hire documentation, quotations and customer requests
• Coordinate equipment deliveries, pick-ups, transfers and servicing requirements
• Build strong relationships with customers across a range of industries
• Work closely with the branch team to deliver practical equipment solutions
• Support the day-to-day running of a busy branch
• Pitch in wherever needed to help customers and support the team

What you'll bring

• Experience in customer service, administration, coordination or internal sales
• Strong communication skills and confidence dealing with customers both in person and over the phone
• The ability to manage competing priorities in a busy environment
• A proactive mindset and the ability to determine what needs immediate attention and what can wait
• Strong organisational skills and attention to detail
• Confidence using systems such as Outlook, Teams, Word and Excel
• A positive attitude and willingness to help wherever needed
• Forklift licence is a bonus, but not essential. We'll support the right person to obtain one.
• Join a proud Australian business with more than 150 years of experience
• Access career development opportunities and internal progression pathways
• Work within a supportive and collaborative team environment
• Enjoy employee discounts, wellbeing support, purchased additional leave, novated leasing and salary sacrifice options
• Access 12 weeks paid parental leave in addition to government entitlements
• Take part in volunteering opportunities through the Coates Foundation
• Work for an inclusive organisation committed to reconciliation, gender representation and a more sustainable future

We welcome applications from people of all backgrounds, experiences and perspectives.