Customer Experience & Equipment Coordinator

Coates; City Of Karratha; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career progression

Employee discounts

Additional leave

Novated leasing

Parental leave 12 weeks

Volunteer opportunities

Job summary

Coates in Karratha, WA is seeking a Customer Service Coordinator to join a close-knit team. You will be the first point of contact for customers, handling enquiries, coordinating equipment solutions and supporting daily branch operations.

This permanent full-time role offers a hands-on environment, opportunities to build relationships across diverse industries, and a collaborative workplace with a strong customer-service culture.

Qualifications

• Experience in customer service, administration, coordination or internal sales.
• Strong communication skills and confidence dealing with customers both in person and over the phone.
• Ability to manage competing priorities in a busy environment.
• Proactive mindset to determine what needs immediate attention and what can wait.
• Strong organisational skills and attention to detail.
• Proficiency with Outlook, Teams, Word and Excel.

Responsibilities

• Deliver exceptional customer service via phone, email and face-to-face interactions
• Manage customer enquiries and support requests through a shared inbox
• Process hire documentation, quotations and customer requests
• Coordinate equipment deliveries, pick-ups, transfers and servicing requirements
• Build strong relationships with customers across a range of industries
• Work closely with the branch team to deliver practical equipment solutions
• Support the day-to-day running of a busy branch
• Pitch in wherever needed to help customers and support the team

Skills

Customer service

Administration

Coordination

Internal sales

Communication

Prioritisation

Organisational skills

Job description

Coates in Karratha, WA is seeking a Customer Service Coordinator to join a close-knit team. You will be the first point of contact for customers, handling enquiries, coordinating equipment solutions and supporting daily branch operations.

This permanent full-time role offers a hands-on environment, opportunities to build relationships across diverse industries, and a collaborative workplace with a strong customer-service culture.