Customer Service Coordinator

Civilmart; City of Brisbane; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive remuneration

Growth and career development

CRH global opportunities

International exposure

Job summary

Civilmart is seeking an experienced Customer Service Coordinator at our Larapinta site to act as the link between customers and the Sales, Production, Despatch and Transport teams. You will manage enquiries, quotes and orders from start to finish, building strong relationships and helping keep projects moving in a fast-paced environment.

This role emphasizes service excellence and close collaboration within the CRH network, offering growth opportunities and exposure across global operations.

Qualifications

• Experience in customer service, internal sales, sales support or a similar customer-facing role.
• Previous experience in the construction, building materials, manufacturing, supply chain or related industries.
• Strong communication skills and the ability to build positive relationships with customers and colleagues.
• A customer-first approach and a genuine desire to provide exceptional service.
• The ability to manage multiple priorities and keep things moving in a fast-paced environment.
• Strong problem-solving skills and the confidence to navigate challenges when they arise.
• Excellent organisational skills and a high level of attention to detail.
• Experience managing quotes, orders and customer enquiries from start to finish.
• Confidence using Microsoft Office applications and business systems such as ERP or CRM platforms.
• A collaborative approach and the ability to work effectively with Sales, Production, Transport and Operations teams.
• The initiative to take ownership, follow through on commitments and keep customers informed along the way.
• A positive attitude, strong work ethic and commitment to contributing to a high-performing team.

Responsibilities

• Be the first point of contact for customer enquiries, orders and requests via phone, email and in person.
• Prepare quotations, process orders and provide customers with updates throughout the order journey.
• Coordinate with Production, Transport and Despatch teams to ensure orders are delivered accurately and on time.
• Partner with Sales Representatives to support customer accounts and key projects.
• Maintain accurate records of customer interactions and orders within company systems.
• Assist with managing stock levels of resale products and provide general administrative support to the branch.

Job description

Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia’s civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing.

Position Overview

Based at our Larapinta site, Civilmart is looking for an experienced Customer Service Coordinator to join our team.

This isn't your typical customer service/call centre role. You'll be the key link between our customers, Sales team, Production, Despatch and Transport teams, helping ensure orders are processed accurately, projects stay on track, and customers receive the service they expect.

Working closely with customers and internal stakeholders, you'll manage enquiries, quotes and orders from start to finish, build strong relationships, solve problems as they arise, and help keep projects moving. If you enjoy a fast-paced environment where no two days are the same, this is an opportunity to make a real impact.

Key Responsibilities

• Be the first point of contact for customer enquiries, orders and requests via phone, email and in person.
• Prepare quotations, process orders and provide customers with updates throughout the order journey.
• Work closely with customers to understand their project requirements, timelines and delivery needs.
• Coordinate with Production, Transport and Despatch teams to ensure orders are delivered accurately and on time.
• Partner with Sales Representatives to support customer accounts and key projects.
• Build strong working relationships with customers and become a trusted point of contact.
• Keep project and order information up to date to support effective planning across the business.
• Communicate any changes, delays or potential issues to customers and internal teams in a timely manner.
• Resolve customer concerns professionally, focusing on finding practical solutions and positive outcomes.
• Maintain accurate records of customer interactions, orders and enquiries within company systems.
• Assist with managing stock levels of resale products and provide general administrative support to the branch.
• Contribute to a safe, positive and customer-focused team environment while supporting continuous improvement initiatives

About You

We're looking for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering great service.

You will ideally have:

• Experience in customer service, internal sales, sales support or a similar customer-facing role.
• Previous experience in the construction, building materials, manufacturing, supply chain or related industries.
• Strong communication skills and the ability to build positive relationships with customers and colleagues.
• A customer-first approach and a genuine desire to provide exceptional service.
• The ability to manage multiple priorities and keep things moving in a fast-paced environment.
• Strong problem-solving skills and the confidence to navigate challenges when they arise.
• Excellent organisational skills and a high level of attention to detail.
• Experience managing quotes, orders and customer enquiries from start to finish.
• Confidence using Microsoft Office applications and business systems such as ERP or CRM platforms.
• A collaborative approach and the ability to work effectively with Sales, Production, Transport and Operations teams.
• The initiative to take ownership, follow through on commitments and keep customers informed along the way.
• A positive attitude, strong work ethic and commitment to contributing to a high-performing team.

Safety & Compliance

At Civilmart, safety is our highest priority. This role requires:

• Participation in a pre-employment medical (including Drug & Alcohol screening)
• Ongoing compliance with our zero-tolerance Drug & Alcohol policy
• Commitment to WHS, Quality and Environmental standards

What You Can Expect

• A competitive remuneration
• An exciting challenge and meaningful responsibilities
• A company focused on your growth and career development
• Numerous global opportunities within our CRH network, offering career growth and international exposure