Customer Experience Coordinator

Cement Australia; City of Brisbane; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Work from home 1 day per week

Career development

Novated leasing

Discounted products

Job summary

Based in our Pinkenba office, Cement Australia’s Customer Experience Coordinator role supports the movement of products across our national network. You will be the first point of contact for customers, process orders and coordinate deliveries with transport providers and internal teams.

In this fast-paced role you’ll handle multiple priorities, build trusted relationships, and contribute ideas to improve service and efficiency while supporting a safe, reliable supply chain.

Qualifications

• Experience in fast-paced customer service or operations roles.
• Ability to process high volumes of orders accurately.
• Strong communication skills with customers and internal teams.
• Proven organisational skills and multi-tasking capability.
• Proactive, solutions-focused mindset in busy periods.
• Experience with ERP systems; SAP is a plus.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Process high volumes of customer orders accurately and efficiently.
• Monitor deliveries and proactively communicate transport updates and delays.
• Investigate and resolve customer enquiries with professionalism and urgency.
• Liaise with transport providers, production teams and internal stakeholders to keep orders on track.
• Balance daily priorities in a busy operational environment while maintaining attention to detail.
• Contribute ideas to improve customer experience and operational efficiency.

Skills

Customer service

Order management

Logistics coordination

Communication

Organizational skills

Problem solving

Microsoft Office

SAP

Tools

SAP

Microsoft Office

Job description

Keep Australia's construction industry moving.

At Cement Australia, our Customer Operations team is the vital link between our customers, transport network and operations teams. Every day, we coordinate orders, solve problems and ensure our customers receive the products they need, when they need them.

This Customer Experience Coordinator role (internally known as a Customer Service Office) is much more than a traditional customer service role. It's an operational position where you'll manage competing priorities, coordinate deliveries, build strong customer relationships and help keep one of Australia's largest supply chains moving.

If you thrive in a fast-paced environment, enjoy solving problems and take pride in getting the details right, we'd love to hear from you.

We'd especially love to hear from people who have worked in transport, logistics, manufacturing, warehousing, industrial distribution, building materials or supply chain environments.

Your Opportunity

Based in our Pinkenba office, you'll join a collaborative team responsible for delivering an outstanding customer experience while supporting the efficient movement of products across our national network.

In this role you'll:

• Be the first point of contact for customers via phone and email.
• Process high volumes of customer orders accurately and efficiently.
• Monitor deliveries and proactively communicate transport updates and delays.
• Investigate and resolve customer enquiries with professionalism and urgency.
• Liaise with transport providers, production teams and internal stakeholders to ensure orders remain on track.
• Balance daily priorities in a busy operational environment while maintaining exceptional attention to detail.
• Contribute ideas that improve customer experience and operational efficiency.

What You’ll Bring

You're someone who enjoys being proactive, remains calm under pressure and takes ownership of finding solutions.

You'll also bring:

• Experience in a fast-paced customer service, customer operations, order management or logistics coordination role.
• Confidence managing high volumes of customer enquiries and order processing while maintaining accuracy.
• Excellent communication skills and the ability to build trusted relationships with both customers and internal stakeholders.
• Strong organisational skills with the ability to prioritise multiple tasks throughout the day.
• A proactive, solutions-focused mindset and resilience during busy periods.
• Experience using Microsoft Office and ideally SAP or another ERP system.
• Experience within logistics, transport, manufacturing, industrial or supply chain environments will be highly regarded.

What We Offer

What’s in it for you?

• Full-time salary: $73,392.86 + super
• Work from home: One day per week once fully trained
• Monday-Friday roster: 8:00am-4:00pm
• Career development: Opportunities to grow within a supportive, collaborative team
• Recognition: A role where your contribution is genuinely valued and recognised

Why Join Cement Australia?

• Be Yourself: Be your authentic self in a diverse and dedicated workplace where we focus on achieving great results together.
• Paid Parental Leave: We offer leave options (12 weeks paid maternity leave, 1 week paid paternal leave) to support your family life, ensuring you can cherish special moments with your loved ones.
• Salary Sacrifice: Take control of your finances by saving on technology and work-related items through our salary sacrifice program.
• Novated Leasing: Drive your dream car for less through our partnership with sgfleet, offering fantastic discounts on vehicles.
• Discounted Products: Renovating? DIY’er? Save on your home improvement projects with exclusive discounts on concrete and quarry products.

Who We Are

Cement Australia has been at the heart of the nation’s infrastructure for decades, proudly standing as Australia’s leading supplier of cementitious products and services.

With our operations now extending across all states and territories - including expanded manufacturing and distribution capabilities in Western Australia - our national footprint continues to strengthen to support Australia’s growing construction and infrastructure needs.

But we’re more than just cement. Our diverse operations include heavy industrial manufacturing, coal and limestone mining, bulk transport distribution, rail and shipping logistics, and innovative waste management through Geocycle, where we turn challenges into sustainable solutions.

At Cement Australia, we believe in empowering our people with the tools, support, and opportunities to make a real impact. Join a collaborative team that values work-life balance and thrives on innovation. Together, we’re building a safer, healthier, and more sustainable future - driven by a shared commitment to excellence and our core values.

What Else You Need to Know

• References, a pre-employment medical and background check are part of the recruitment process.
• Cement Australia is an Equal Opportunity Employer.
• We welcome applications from Australian residents with valid working rights.