Customer Service Coordinator

The TJX Companies, Inc; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

The TJX Companies, Inc. is seeking an energetic Customer Service Coordinator to join our Store Operations team.

You will be the first point of contact for customer enquiries across phone, email, online reviews and social channels, working closely with stores and support offices to deliver timely solutions. You will handle multi-channel inquiries, maintain accurate records in ServiceNow, and contribute ideas to continually improve the customer experience.

Qualifications

• Experience in customer service or contact centre environments.
• Calm, confident and customer-focused approach.
• Strong problem-solving and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• High attention to detail and strong organisational skills.
• Retail experience and knowledge of customer-facing policies is highly regarded.
• Experience handling customer complaints and turning challenging situations into positive outcomes.

Responsibilities

• Responding to customer enquiries across multiple channels.
• Providing friendly, professional and solution-focused customer support.
• Managing customer feedback and resolving enquiries efficiently.
• Collaborating with stakeholders across Store Operations, Marketing, HR, Property and Loss Prevention Teams
• Monitoring and responding to customer reviews and social media enquiries.
• Maintaining accurate records within ServiceNow and other systems.
• Contributing ideas and insights to continually improve the customer experience.

Skills

Customer service

Multichannel support

Problem solving

Relationship building

Organisational skills

Attention to detail

ServiceNow

Tools

ServiceNow

Job description

We're on the lookout for an energetic Customer Service Coordinator to join our Store Operations team and help create the exceptional experiences our customers know and love.

In this fast-paced role, you'll be the first point of contact for customer enquiries via phone, email, online reviews and social channels. You'll work closely with stores and support office teams to provide timely solutions, build positive customer relationships and contribute to outstanding customer experience.

What You'll Be Doing

Responding to customer enquiries across multiple channels.

Providing friendly, professional and solution-focused customer support.

Managing customer feedback and resolving enquiries efficiently.

Collaborating with stakeholders across Store Operations, Marketing, HR, Property and Loss Prevention Teams

Monitoring and responding to customer reviews and social media enquiries.

Maintaining accurate records within ServiceNow and other systems.

Contributing ideas and insights to continually improve the customer experience.

What We're Looking For

Experience in customer service, customer care or contact centre environments.

A calm, confident and customer-focused approach.

Strong problem-solving and relationship-building skills.

Ability to manage competing priorities in a fast-paced environment.

High attention to detail and strong organisational skills.

Retail experience and knowledge of customer-facing policies is highly regarded.

Experience handling customer complaints and turning challenging situations into positive outcomes.

If you're passionate about customer service, enjoy working with people, and want to be part of a business that values growth, collaboration, and making a difference, this could be the role for you