Customer Service Coordinator

Coates; Ballarat; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible working options

Employee discounts

Wellbeing program

Purchased additional leave

Novated leasing

12 weeks Paid Parental Leave

Volunteering opportunities

Job summary

Coates Ballarat is looking for a customer-focused Customer Service Coordinator to join our team. You will be the link between customers, sales, drivers and operations, ensuring equipment is delivered safely, efficiently and on time.

This fast-paced, hands-on role rewards clear communication, problem solving and strong organisational skills. You’ll handle hire requests, coordinate deliveries, generate schedules and keep branch administration accurate.

Qualifications

• Experience in customer service, administration, or coordination.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy.

Responsibilities

• Deliver outstanding customer service via phone, email, and in person.
• Process hire requests accurately and efficiently.
• Coordinate equipment deliveries, pickups, transfers, and breakdowns.
• Collaborate with branch teams, drivers, sales reps, and other Coates locations.
• Source equipment and identify solutions for customer needs.
• Generate hire schedules, invoices, and purchase orders.
• Assist with stock takes and branch administration.
• Support KPIs related to safety, customer experience, and revenue.
• Resolve enquiries and complaints professionally.
• Provide operational support for runs, small deliveries, and spotting.
• Maintain a clean and safe workplace in line with Safety First culture.

Skills

Customer service

Administration

Logistics coordination

Communication

Problem solving

Job description

We're looking for a customer-focused and driven Customer Service Coordinator to join our Ballarat branch team. This is a fast-paced, hands-on role where no two days are the same. You'll be the key link between our customers, sales teams, drivers, and operations teams, helping deliver equipment solutions safely, efficiently, and on time.

If you enjoy building relationships, solving problems, and working in a collaborative team environment, we'd love to hear from you.

What You’ll Be Doing

• Deliver outstanding customer service via phone, email, and face-to-face interactions.
• Process customer hire requests accurately and efficiently.
• Coordinate equipment deliveries, pickups, transfers, changeovers, and breakdowns.
• Work closely with branch teams, drivers, sales representatives, and other Coates locations to meet customer needs.
• Source equipment and identify the best solutions for customer requirements.
• Generate hire schedules, invoices, purchase orders, and other branch documentation.
• Assist with stocktake activities and general branch administration.
• Support branch KPI achievement relating to safety, customer experience, and revenue.
• Resolve customer enquiries and complaints professionally and efficiently.
• Assist with equipment run-ups, small deliveries, spotting, and other operational support activities where required.
• Maintain a clean, organised, and safe workplace while contributing to Coates' Safety First culture.

What You’ll Bring

• Previous customer service, administration, retail, logistics, or coordination experience.
• Strong communication and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent problem-solving and organisational skills.
• Confidence dealing with a diverse range of customers, including challenging situations.
• Strong attention to detail and accuracy.
• Ability to work independently once trained.
• A proactive and team-focused approach.
• A current driver's licence is essential.

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.