Customer Experience & Equipment Logistics Coordinator

Coates; Ballarat; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible working options

Employee discounts

Wellbeing program

Purchased additional leave

Novated leasing

12 weeks Paid Parental Leave

Volunteering opportunities

Job summary

Coates Ballarat is looking for a customer-focused Customer Service Coordinator to join our team. You will be the link between customers, sales, drivers and operations, ensuring equipment is delivered safely, efficiently and on time.

This fast-paced, hands-on role rewards clear communication, problem solving and strong organisational skills. You’ll handle hire requests, coordinate deliveries, generate schedules and keep branch administration accurate.

Qualifications

• Experience in customer service, administration, or coordination.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy.

Responsibilities

• Deliver outstanding customer service via phone, email, and in person.
• Process hire requests accurately and efficiently.
• Coordinate equipment deliveries, pickups, transfers, and breakdowns.
• Collaborate with branch teams, drivers, sales reps, and other Coates locations.
• Source equipment and identify solutions for customer needs.
• Generate hire schedules, invoices, and purchase orders.
• Assist with stock takes and branch administration.
• Support KPIs related to safety, customer experience, and revenue.
• Resolve enquiries and complaints professionally.
• Provide operational support for runs, small deliveries, and spotting.
• Maintain a clean and safe workplace in line with Safety First culture.

Skills

Customer service

Administration

Logistics coordination

Communication

Problem solving

Job description

Coates Ballarat is looking for a customer-focused Customer Service Coordinator to join our team. You will be the link between customers, sales, drivers and operations, ensuring equipment is delivered safely, efficiently and on time.

This fast-paced, hands-on role rewards clear communication, problem solving and strong organisational skills. You’ll handle hire requests, coordinate deliveries, generate schedules and keep branch administration accurate.