Operations Manager

Index Medicolegal; Brisbane; Presencial; AUD 65.000 - 78.000; Jornada completa

Descripción de la vacante

Index Medicolegal in Brisbane is seeking an organised administrator to anchor client-services and workflow management across medico-legal cases. You will coordinate appointments, manage communications with solicitors and clients, and oversee report production from drafting to final proofreading.

The role requires attention to detail, the ability to juggle multiple priorities, and proficiency with MS Office and cloud-based systems.

Formación

• Experience in medicolegal or legal administration is essential.
• Exceptional attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• High level of proficiency with Microsoft Office and cloud-based systems.
• Strong organisational and problem-solving skills.
• Ability to work independently while contributing to a team.

Responsabilidades

• Coordinate appointments, report production and QA activities.
• Manage expert calendars and availability; prepare briefing materials.
• Coordinate report workflows between typists, experts and proofreaders; format medicolegal documents.
• Ensure all matters have completed contractual documentation and maintain database integrity.
• Assist with invoicing processes and support clinic operations.

Conocimientos

Medicolegal admin

Legal admin

Professional services

Attention to detail

Written & verbal communication

Multitasking

MS Office

Cloud-based systems

Organisational skills

Independent yet collaborative

Herramientas

SharePoint

Acuity Scheduling

MS Office 365

Descripción del empleo

Index Medicolegal is a leading provider of independent medical reports, servicing law firms, self-insurers and government throughout Australia. We are fiercely focused on the quality of expert evidence and our reports are highly sought-after in multiple medical specialties.

Our independence and impartiality is everything to us, and our mission is to make it easy for medical experts to fulfil their important function to a Court.

About Us

Index Medicolegal is a leading provider of independent medical reports, servicing law firms, self-insurers and government throughout Australia. We are fiercely focused on the quality of expert evidence and our reports are highly sought-after in multiple medical specialties.

Our independence and impartiality is everything to us, and our mission is to make it easy for medical experts to fulfil their important function to a Court.

About the Role

We are seeking an individual to anchor the client-services and workflow-management aspects of the business. This role involves scheduling, coordination of experts and solicitors, matter management, and process refinement.

Our aim is to take the headache out of the interaction between the legal and medical professions, and as much as we endeavour to do this with intelligent processes, an empathetic approach and sound human judgement remain just as critical to our success, our values, and our reputation as courtworthy, trusted, and respectful experts.

Key Responsibilities

Appointment & Case Coordination

• Coordinate appointments, report production and quality assurance activities.

• Manage expert calendars and availability.

• Prepare appointment documentation briefing material.

Communications & Stakeholder Management

• Manage high-volume email inboxes, phone calls and SMS communications.

• Liaise with solicitors, insurers, experts and clients.

Report Production & Administration

• Coordinate report workflows between typists, experts and proofreaders.

• Format medicolegal reports and supporting documentation.

Documentation & Compliance

• Ensure all matters have completed contractual documentation.

• Update stakeholder details and maintain database integrity.

Operational Support

• Assist with invoicing processes.

• Support clinic operations and administrative workflows.

About You

To succeed in this role, you will bring:

Essential Skills & Experience

• Previous experience in medicolegal administration, legal administration, or professional services.

• Exceptional attention to detail and accuracy.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities and deadlines simultaneously.

• High level of proficiency with Microsoft Office and cloud-based systems.

• Strong organisational and problem-solving skills.

• Ability to work independently while contributing to a collaborative team environment.

Highly Regarded

• Experience in medicolegal, legal, healthcare or insurance environments.

• Experience with SharePoint, Acuity Scheduling or similar systems.

• Exposure to electronic document production, report formatting or contract administration.

Why Join INDEX Medicolegal?

• Be part of a growing and respected national medicolegal organisation.

• Work with a professional and supportive team.

• Diverse and engaging role with genuine responsibility.

• Opportunity to contribute directly to service excellence and business growth.

• Stable, office-based position with ongoing development opportunities.

You will find Index Medicolegal a friendly, interesting, place to work, where pride is placed in both the quality and smoothness of our output. If you are a highly organised administrator who thrives in a fast-paced environment and takes pride in delivering exceptional service and accuracy, we'd love to hear from you.